Maximus · 21 hours ago
Technician 1 - Help Desk Support
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $21/hr
0+ years expMaximus is seeking a Technician 1 for Help Desk Support to assist the Centers for Medicare & Medicaid Services (CMS). This role involves providing technical support, troubleshooting user issues, and assisting with desktop and operational support for remote users.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices
Install and support a variety of PC operating systems
Diagnose, resolve, and follow up on issues relating to various user concerns
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level
Serve as a technical liaison to project managers as needed
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Perform other duties as may be assigned by management
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Assist in troubleshooting advanced technical issues within the network and telecommunications environments
Identify areas deserving attention in the technical support environment, and consult with management
Ensure tickets are accurately documented and resolved in a timely manner
Work within the team framework created by management and work with team members on assigned projects
Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues
Qualification
Required
High School diploma or equivalent with 0-2 years of experience
Due to Federal requirements, only US Citizens or US Permanent Residents (those currently holding a Green Card) may be considered
High School diploma or equivalent with 0 – 1 years of experience
0 - 1 years of required work-related experience
Will require completing a vetting process
Works on assignments that are routine in nature, with responsibilities easily learned on the job
Acquires job skills and learns applicable policies and procedures to complete routine tasks
Able to read, understand & perform assignments within prescribed guidelines
Communicates routine information in a clear and accurate way with internal & external contacts
Preferred
May have additional training or education in area of specialization
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
Experience with and/or ability to use call center telephony equipment
Experience in customer support or call center support
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
Government experience preferred
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
Highly detail-oriented, organized, timely, and customer service-oriented
Ability to work well independently and in a team setting
Adaptable, flexible and able to deal with ambiguity and change
Excellent oral and written communication and customer service skills
Excellent attention to detail and good analytical skills
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
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