UASI · 8 hours ago
Staff Success Manager
United States
Full-time
Remote
Lead/StaffUASI is an established company with over 40 years of experience, seeking an experienced Staff Success Manager to lead Coding Audit Consultants. The role involves managing onboarding, providing project support, and ensuring high-quality deliverables through effective communication and collaboration.
Hospital & Health Care
Responsibilities
Coordinate onboarding of new consultants including assessing any potential gaps and opportunities for training and support
Provide support and direction to Coding Audit Consultants about project requirements
Communicate to consultants about changes in client assignment, reductions in work, instructions about what to do in the case of work shortages, etc
Manage staff utilization by collaborating with client success managers and scheduling resource coordinator about staffing needs for clients and work to ensure project staffing needs are met, with minimal downtime
Monitor the productivity, quality, and performance levels with the Coding Audit Consultants to ensure high quality deliverables and project timelines are met
Track the performance metrics (quality, productivity, etc.) for the team and identify coaching opportunities to grow the skills of the team and elevate the overall metrics and excellence of all
Collaborate with the Quality Management (QM) Team to ensure quality expectations are achieved and opportunities for development of Consultants are identified
Serve as QM auditor for Audit Consultants as requested or as identified in specific circumstances
Manage consultant schedules including approving timesheets, PTO requests, LOA, etc
Actively engage with Recruiters to identify and participate on the interview team to identify potential and hire candidates
Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador
Collaborate with the Client Success Managers and QM Team to provide feedback about performance against expectations
Qualification
Required
Active credential from AHIMA or AAPC
Exceptional communication skills including the ability to collaborate effectively with the Client Success and QM COE teams
Proven expertise in staff management associated with accountability and staff growth
Strong industry knowledge and demonstrated subject matter expertise in coding, compliance and other mid-revenue cycle operations
Entrepreneurial and motivated by opportunity to drive growth of the business and team
Strong desire to continuously improve and to influence others through passion to be the best
Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player
Ability to adapt to and drive change
Model and reinforce UASI values
Preferred
Bachelor's degree preferred
Benefits
Competitive pay
Excellent benefit package
Company
UASI
Since 1984, UASI has been one of the largest independent healthcare revenue cycle consulting firms in the United States.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nancy Koors
Chief Executive Officer
Company data provided by crunchbase