Hornblower Group · 21 hours ago
Rider Services Supervisor - NYC Ferry
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
3+ years expHornblower Group is a global leader in experiences and transportation. The Rider Services Supervisor will lead the Rider Services Team, manage ticketing and concessions departments, and ensure professional service is provided to guests.
LeisureTransportationTravel
Responsibilities
Consistently offer professional, friendly and engaging service
Assist with all guest needs
Manage Rider Services Agents' weekly/monthly schedules at various locations
Enforce company policies, rules, and regulations and enact disciplinary actions when necessary
Train Rider Services Agents appropriately
Give feedback during Rider Services Agent performance reviews
Communicate clearly with management about any issues that need attention
Use forethought to anticipate issues that may arise and use creative thinking to suggest solutions
Make staffing change recommendations as needed
Review and manage end of shift paperwork done by Rider Services Agents for accuracy or any issues
Make cash deposits
Maintain ticketing “home base” and ensure correct equipment is in use and facility is in working order, clean, and organized
Fill-in on a temporary basis for any Agents' shifts that need coverage
See to Ticket Vending Machine maintenance
Daily and weekly reports concerning ridership numbers, passenger information and staffing expenses
Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external guests
Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation
Additional job duties as assigned
Qualification
Required
High School Diploma or equivalent
Previous experience in ferry, transit, hospitality or attraction industry
Experience working in customer service, retail, or visitor services
Preferred
3 years' experience as a supervisor or manager
Benefits
Bonus potential.
Company
Hornblower Group
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation.
5001-10000 employees
H1B Sponsorship
Hornblower Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (2)
2022 (15)
2021 (11)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$30.15MKey Investors
Synovus
2025-09-09Debt Financing· $30M
2024-02-21Acquired
2021-10-15Seed· $0.15M
Leadership Team
Liz Crisafi
Senior Vice President Marketing
Tony Walker
Head, Global Sales
Recent News
2025-12-02
Company data provided by crunchbase