Inside Higher Ed · 9 hours ago
Business Analyst (Maximo Support & Training)
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$126K/yr - $154K/yr
5+ years expInside Higher Ed is a prominent institution focused on higher education, and they are seeking a Business Analyst to support Facilities Operations. This role involves enhancing the use of the Maximo Enterprise Asset Management platform through system support, reporting, and training, while fostering collaboration across operational units.
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Responsibilities
Provide functional support for enterprise work management systems (e.g., Maximo), including troubleshooting user issues, validating system behavior, and escalating technical matters as appropriate
Translate business and operational processes into documented system requirements that support enhancements, configuration changes, and workflow improvements
Analyze system usage, workflow performance, and business needs to identify inefficiencies, data gaps, and improvement opportunities
Partner with business stakeholders and technical teams to review functional designs, recommend practical solutions, and resolve system-related issues
Plan, execute, and document testing of system upgrades, patches, and enhancements; develop test cases and communicate impacts to users
Develop and maintain reports, dashboards, and data sets that support operational performance tracking, data accuracy, and decision-making
Create and deliver training materials, job aids, and workshops that support system adoption and reinforce standard workflows
Build strong working relationships with planners, schedulers, supervisors, and frontline teams to understand operational needs and provide responsive system support
Serve as a functional liaison between operational teams and technical partners to ensure system solutions align with business goals
Identify process gaps, data quality issues, and workflow breakdowns; recommend and support solutions that improve efficiency and user experience
Support the implementation and rollout of new or modified system functionality, including communication, training, and post-implementation support
Proficiency with advanced Excel functions (pivot tables, lookups, data analysis, charts/visuals), with the ability to turn raw data into meaningful insights; experience with SQL or similar query tools is a plus
Other duties may also be assigned
Qualification
Required
Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience
Knowledge of business processes, workflows, and enterprise applications (experience with Maximo or other EAM systems preferred)
Understanding of database-driven applications, data structures, and reporting tools
Proficiency with advanced Excel functions (pivot tables, lookups, data analysis, charts/visuals), with the ability to turn raw data into meaningful insights; experience with SQL or similar query tools is a plus
Demonstrated technical curiosity, with the confidence to explore system features, test configurations, and navigate complex tools independently
Strong interpersonal and communication skills, with the ability to build trust and maintain effective working relationships with planners, schedulers, trade shops, and other business units
Ability to deliver patient, clear, and accessible training to users with varying levels of technical comfort
Strong systems-thinking mindset, with the ability to understand how tasks, workflows, and data connect across functions and how changes impact downstream processes
Organized and detail-oriented, with the ability to track metrics, maintain documentation, and follow through on multiple tasks simultaneously
Proactive, resourceful problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions without requiring constant direction
Ability to balance multiple priorities in a dynamic operational environment and adapt quickly to shifting needs
Preferred
Experience with Maximo or other EAM systems
Benefits
Career development programs
Tuition reimbursement
Superb retirement plans
Generous time-off
Family care resources
Health care benefits
Free commuter programs
Ridesharing incentives
Discounts
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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