Brooker Memorial · 20 hours ago
Dental Program Manager
Torrington, Connecticut, United States
Full-time
Onsite
Mid, Senior Level
3+ years expBrooker Memorial is a community-based nonprofit pediatric dental clinic serving children and families across northwest Connecticut. The Dental Program Manager will provide operational and administrative leadership for the Dental Center, overseeing clinic operations, financial tracking, staff coordination, and community partnerships to ensure efficient services and long-term sustainability.
Child CareChildrenEducationFamilyHealth CareNon ProfitParksPublic Safety
Responsibilities
Lead daily dental center operations to ensure efficient workflows and a welcoming patient experience
Monitor scheduling practices to support provider productivity and reduce cancellations
Address patient concerns professionally and implement strategies to strengthen satisfaction
Oversee billing processes, insurance claims, receivables, reconciliations, and reporting
Manage credentialing, contracts, payer compliance (including Medicaid/HUSKY), inventory, vendors, and equipment
Track monthly production goals and performance metrics
Monitor patient data and reporting requirements
Assist with annual program and capital budgets
Support financial sustainability through careful monitoring of revenue and expenditures
Supervise and support administrative staff while partnering with the Dental Director on clinical team needs
Foster a collaborative, respectful workplace culture through coaching and mentorship
Lead staff meetings and promote strong communication across the dental team
Support recruitment, onboarding, and staff retention efforts
Coordinate outreach programs with internal teams
Represent Brooker Dental in community initiatives and professional networks
Maintain strong referral relationships with pediatricians and local providers
Support grant reporting and program monitoring
Ensure compliance with OSHA, HIPAA, infection control, and payer requirements
Oversee policy updates and procedure manuals
Manage practice management software and prepare reports for leadership and funders
Participate actively in agency leadership initiatives
Collaborate with the Executive Director on strategic growth
Stay informed on pediatric dental trends, public health issues, and reimbursement changes
Qualification
Required
Bachelor's degree in management or related field preferred
At least three years of experience in a dental or healthcare setting
Proven ability to lead teams, build trust, and foster collaboration
Strong knowledge of dental insurance billing, receivables, and Medicaid/HUSKY processes
Experience with dental practice management software (Eaglesoft preferred)
Excellent organizational, communication, and problem-solving skills
Commitment to equitable, community-based care and working with diverse populations
Flexibility for occasional evenings or Saturdays
Benefits
Medical, dental, and vision insurance (eligible after 30 days; employer pays 85% of employee premium)
403(b) retirement plan with pre-tax and post-tax options
Paid time off, including vacation, sick time, and 8 paid holidays
Onsite, discounted child care and dental care
Company-paid life insurance, Employee Assistance Program (EAP), and Travel Assistance Program
Voluntary benefits and employee discounts
Company
Brooker Memorial
Brooker Memorial provides pediatric dental care, in-school preventive services, early learning and child care, and family support programs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase