Entrusted · 8 hours ago
Customer Success Coordinator
Jupiter, FL
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $21/hrEntrusted is a family-owned restoration company that focuses on providing support to homeowners during their time of need. The Customer Success Coordinator role involves building trust with homeowners, facilitating communication with the sales team, and ensuring a seamless scheduling process for assessments.
CommercialConstructionResidential
Hiring Manager
Lauren Povio
Responsibilities
Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit
Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish
Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations
Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication
Other duties may be assigned
Qualification
Required
Experience working remotely or in a self-managed role
A hungry mindset, and an inner passion for driving performance
Exposure to inside sales, or desire to learn and grow in essential sales skills
Experience in scheduling and high-volume communication
Reliability, ownership, and strong follow-through
A strong work ethic and genuine care for people
Naturally curious, humble, and eager to learn
Communicates clearly and confidently
Organized, detail-oriented, and solutions-driven
Comfortable with technology and multitasking
Thrives under pressure and keeps a positive attitude
Brings energy, empathy, and authenticity to every interaction
Benefits
401k retirement program
Health, dental, and vision insurance
Company provided life insurance and short / long term disability
Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
Gym reimbursement
And more
Company
Entrusted
Entrusted is a construction firm that provides remediation or rebuilding services for issues including roof leaks and plumbing disasters.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Seth Templeton
Senior Partner Manager
Spencer Toth
Chief Marketing Officer
Company data provided by crunchbase