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Intellyk Inc. · 17 hours ago

Support Technician

Folsom, CA

Contract

Onsite

New Grad, Entry Level

Intellyk Inc. is seeking a Support Technician to manage customer and biometric personnel support calls. The role involves troubleshooting, installation, and maintenance of computer systems, along with providing data center support and developing documentation for IT support processes.

Information ServicesInformation TechnologyIT Infrastructure

H1B Sponsor Likely

Hiring Manager

Neha Gaurkar

Responsibilities

Managing Customer and Biometric personnel support calls including Logging and support through trouble shooting or advising

Logging and escalating or routing call as required

Provide case status updates to Customer and Biometric personnel

Perform the installation, repair and preventative maintenance of computer and related systems

Assist in determining software to meet user requirements

Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals

Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems

Provide Data Center support including. Daily monitoring / checks. logging of noted issues. troubleshoot or assist in troubleshooting of data center related issues

Qualification

IT desktop support experienceRetail Domain experiencePOS experienceKubernetesAzureCommunication skills

Required

IT desktop support experience

Retail Domain experience

POS (Point of sales) experience

strong communication skills

knowledge on IT support center process

knowledge on software releases and deployment process

Must pass client background clearances

Preferred

knowledge on Kubernetes, pods, system alerts and logs

knowledge on azure and MFA

Company

Intellyk Inc.

Founded in 2017

Piscataway, New Jersey, USA

201-500 employees

http://intellyk.com/

H1B Sponsorship

Intellyk Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (31)

2023 (35)

2022 (37)

2021 (57)

2020 (30)

Funding

Current Stage

Growth Stage

Leadership Team

Vineet Kumar

CEO

Company data provided by crunchbase