Peak Support · 16 hours ago
Bilingual Customer Service Associate (Malagasy)
United States
Full-time
Remote
New Grad, Entry LevelPeak Support is seeking a Bilingual Customer Service Associate (Malagasy) to join our team. The role involves providing customer support over various platforms, ensuring excellent communication and problem-solving skills to deliver quality service.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Excellent oral and written communication skills in both English and Malagasy
The ability to provide customer support over various platforms (email, chat, phone, etc.)
Proven experience in customer service, preferably in the BPO industry
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday
Excellent organizational skills and attention to detail
Ability to work with minimal supervision
Some analytical skills
Some technical abilities
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
Excellent oral and written communication skills
Collaborates with peers, supervisors, and management to achieve corporate and client goals
Able to adapt to a changing work environment
Qualification
Required
Excellent oral and written communication skills in both English and Malagasy
The ability to provide customer support over various platforms (email, chat, phone, etc.)
Proven experience in customer service, preferably in the BPO industry
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday
Excellent organizational skills and attention to detail
Ability to work with minimal supervision
Some analytical skills
Some technical abilities
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
Excellent oral and written communication skills
Collaborates with peers, supervisors, and management to achieve corporate and client goals
Able to adapt to a changing work environment
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase