State of Illinois · 3 hours ago
TELEMARKETING REPRESENTATIVE
United States
Full-time
Remote
Entry Level
$4,128/mo - $5,450/mo
1+ years expThe State of Illinois is dedicated to serving its community and is currently seeking a Telemarketing Representative for the Illinois Lottery. This role involves maintaining contact with lottery retailers to manage instant ticket orders and providing customer service and guidance to ensure retailers are informed about games and prizes.
AssociationGovernmentOffice AdministrationReal Estate
Responsibilities
Via telephone, maintains regular contact with agents to solicit instant ticket orders and to forecast and fill product needs
Maintains Retailer Hotline Instant Ticket Ordering system files
Interprets and applies the laws, rules, regulations, and policies of the Illinois State Lottery
Analyzes individual retailer's accounting and operational needs and provides recommended solutions
Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above
Qualification
Required
Requires knowledge, skill and mental development equivalent to completion or four years of high school
Requires one (1) year of clerical experience, in an office setting, or two (2) years of telemarketing experience
Preferred
Prefers two (2) years of experience utilizing extensive knowledge of telemarketing functions
Prefers two (2) years of experience utilizing the knowledge of general business practices and retail operations
Prefers two (2) years of experience diplomatically communicating with a wide variety of people from different backgrounds, ethnicities, and cultures
Prefers two (2) years of experience utilizing computer systems, software, hardware, or other automated equipment utilized in agency operations
Prefers two (2) years of experience prioritizing assignments and meeting critical deadlines
Prefers the ability to interpret the state Lottery laws, rules and regulations
Prefers the ability to exercise tact and diplomacy in resolving problem matters
Prefers the ability to establish and maintain satisfactory working relationships with the public and agency personnel
Prefers two (2) years of experience analyzing and identify problems in accounts and operations, and to determine appropriate solutions
Prefers the ability to utilize Microsoft Outlook, Word, and Excel at a beginner level
Benefits
Top-tier benefits
Great retirement packages
Company
State of Illinois
State of Illinois is the state governance platform of Illinois.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J.B. Pritzker
Governor
Recent News
Department of Homeland Security - Washington, D.C.
2025-09-20
2025-09-12
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