Kidango · 14 hours ago
IT Helpdesk Administrator
Fremont
Full-time
Onsite
Entry Level
$80K/yr - $80K/yr
1+ years expKidango is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. The IT Helpdesk Administrator is responsible for providing front-line technical support, troubleshooting, and resolving IT-related issues while maintaining a high level of customer satisfaction.
Health CareNon Profit
Responsibilities
Provides first-line support to users for technical issues related to hardware, software, and networking
Resolves IT queries provides guidance on best practices for using software, hardware, and security protocols
Troubleshoots and resolves IT problems, including login issues, application errors, and connectivity problems
Installs, configures, and maintains software, hardware, operating systems, and security tools
Creates and manages tickets in the IT service management system, ensuring timely resolution and follow-up
Diagnoses and resolves technical issues, escalating to higher-level support when necessary
Conducts user training sessions on common software applications and system processes
Monitors health and performance of systems and networks; identifies potential issues and proactively resolves
Performs routine maintenance tasks, including software updates and system backups
Maintains up-to-date documentation of troubleshooting steps, solutions, and IT processes for future reference
Updates and manages asset inventory, tracking hardware and software usage
Works closely with other IT team members to resolve complex issues and improve overall IT infrastructure
Assists in IT projects, including system upgrades, new software deployments, and network enhancements
Performs other duties assigned
Qualification
Required
Provides first-line support to users for technical issues related to hardware, software, and networking
Resolves IT queries provides guidance on best practices for using software, hardware, and security protocols
Troubleshoots and resolves IT problems, including login issues, application errors, and connectivity problems
Installs, configures, and maintains software, hardware, operating systems, and security tools
Creates and manages tickets in the IT service management system, ensuring timely resolution and follow-up
Diagnoses and resolves technical issues, escalating to higher-level support when necessary
Conducts user training sessions on common software applications and system processes
Monitors health and performance of systems and networks; identifies potential issues and proactively resolves
Performs routine maintenance tasks, including software updates and system backups
Maintains up-to-date documentation of troubleshooting steps, solutions, and IT processes for future reference
Updates and manages asset inventory, tracking hardware and software usage
Works closely with other IT team members to resolve complex issues and improve overall IT infrastructure
Assists in IT projects, including system upgrades, new software deployments, and network enhancements
Performs other duties assigned
Must pass a health screening and TB test
Must pass background fingerprint clearance
Valid Driver License
Must be 18 years or older
The ability to lift up to 30lbs may be needed during some job duties
Preferred
Associate's degree in information technology, Computer Science, or a related field
1-3 years of proven IT technical support or helpdesk experience
Familiarity with IT systems, software applications, and troubleshooting hardware
Proficiency in Windows and macOS operating systems; knowledge of cloud-based platforms (e.g., Microsoft 365, Google Workspace)
Experience with Active Directory, Group Policy, and identity management tools preferred and with SaaS applications such as Microsoft Office Suite, Asana, Slack
Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.) and Cisco Meraki infrastructure
Strong problem-solving skills with ability to troubleshoot and resolve technical issues
Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk) for ticket management
Experience with remote desktop troubleshooting tools and virtual environments
IT certifications such as CompTIA A+, CompTIA Security+, Network+, or Microsoft Certified Professional (MCP) are a plus
Excellent communication and customer service skills
Ability to work under pressure and handle multiple tasks in a fast-paced environment
Benefits
An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package
Opportunities to connect with and learn from colleagues and partners around the world
Company
Kidango
Kidango’s commitment is to ensure all children have access to the best opportunities for growth, focused on education and health.
501-1000 employees
H1B Sponsorship
Kidango has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Nereyra Houle
Chief Financial Officer
Andrea Garcia
Chief People Officer
Recent News
East Bay Times
2025-04-02
Company data provided by crunchbase