Warner Music Group · 5 hours ago
Junior Manager, Fan Engagement
New York, NY
Full-time
Onsite
Entry Level
$70K/yr - $75K/yr
2+ years expWarner Music Group is a global collective of music makers and music lovers, and they are seeking a highly organized and motivated Junior Manager, Fan Engagement to join their Global Marketing team. This role will support the execution of high-volume CRM and direct-to-fan campaigns across email and mobile channels, connecting artists directly with their fans worldwide.
Digital EntertainmentMedia and EntertainmentMusic
Responsibilities
Build, test and deploy email, SMS and WhatsApp campaigns for artists across WMG labels globally
Collaborate with label stakeholders and internal teams to ensure campaigns are delivered accurately and on time
Maintain a high standard of quality control across all campaign assets and workflows
Develop and maintain campaign templates and examples that raise standards and streamline future planning
Contribute to fan-first marketing strategies that help labels grow and monetize their audiences
Support the adoption of best practices in campaign execution across the company
Provide reporting and insights on campaign performance to help improve engagement and ROI
Support the wider Fan Engagement and Audience teams in ensuring fan data is accurate, segmented and actionable
Assist in monitoring how fans interact with campaigns to refine targeting and content
Gain proficiency with Salesforce Marketing Cloud and WMG’s broader marketing technology stack
Use project management tools (e.g. Airtable, Asana, Trello, Monday.com) to manage campaign workflows
Stay current on new features and updates to tools, recommending improvements where relevant
Qualification
Required
2-3 years' experience in CRM or campaign production (email/SMS/WhatsApp), ideally in music or consumer-facing industries
Hands-on experience building and deploying campaigns in Salesforce Marketing Cloud or similar platforms
Working knowledge of HTML/CSS/SQL
Comfortable managing multiple campaigns in a fast-paced, deadline-driven environment
Proficient with Excel/Google Sheets and presentation tools
Experience with project management software (Airtable, Asana, Monday.com, Trello)
Detail-oriented, with a commitment to accuracy and quality control
Passion for music and the artist-fan relationship, with a clear understanding of the role email plays in direct-to-fan marketing
Preferred
Fluency in Spanish
Company
Warner Music Group
Warner Music Group is a music company with the interests of recording and publishing music and artist services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.74MKey Investors
Tencent Music Entertainment
2021-10-18Post Ipo Debt· $1.74M
2020-06-15Post Ipo Equity
2011-05-06Acquired
Leadership Team
Max Lousada
CEO, Recorded Music, WMG & Chairman and CEO
Robert Kyncl
Chief Executive Officer
Recent News
Company data provided by crunchbase