Solugenix · 4 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$21.82/hr - $21.82/hr
1+ years expSolugenix is assisting a client, a leading financial services company, in their search for a Customer Service Representative. The role involves performing a variety of customer service duties, including resolving customer inquiries, maintaining logs and records, and coordinating with other departments as needed.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Vasanth Kumar
Responsibilities
These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies
The type of request may depend on the business segment e.g., escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax or foreclosure-related transactions
Insurance businesses may receive policy or claims-related inquiries. PISG & SMS may receive technical-related questions. These jobs are generic for broad applicability across the organization
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to the Supervisor and/or Field locations for immediate action
Maintains and creates logs, reports, records, and files. Investigates, analyzes, coordinates, and tracks complex customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers
Individual is responsible for adhering to the Client’s Corporation's and the department's compliance and information security policies, practices, and procedures in the performance of the role
Calls and issues are predominantly routine, but may require deviation from standard screens, scripts, and procedures
May assess needs and suggest/promote alternative products and services. Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures
Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction
Coordinates with other functions/departments as required
Qualification
Required
High School diploma or equivalent
1-2 years of related experience
General knowledge of company products and customer service activities
Proficient in MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications
Company
Solugenix
Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.
1001-5000 employees
H1B Sponsorship
Solugenix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (22)
2023 (23)
2022 (10)
2021 (20)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Shashi Jasthi
President and CEO
Steve Booze
VP of Global Capability & Brand
Recent News
2025-08-04
2025-07-31
2025-07-09
Company data provided by crunchbase