Center for Human Services · 9 hours ago
Administrative Assistant
The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. The Administrative Assistant supports the Senior Services Department by providing administrative and coordination support, primarily focusing on the Medicaid Reassessment Program and ensuring timely, accurate service delivery.
Health CareMental HealthNon ProfitWellness
Responsibilities
Provides administrative and coordination support to the Senior Services team by managing reassessment lists, tracking assignment status, and assisting with the coordination of reassessment workflows
Coordinates participant-outreach and scheduling activities, including outbound and inbound calls related to reassessment appointments, rescheduling, and follow-up communication
Serves as an initial point of contact for reassessment-related phone calls and inquiries, routing issues appropriately and escalating concerns to reassessors or leadership as needed
Maintains accurate documentation and records related to reassessment scheduling, completion status, and required forms in internal systems, databases, and tracking tools
Assists with document management by organizing, filing, and distributing reassessment-related documentation to appropriate internal systems and staff
Supports quality assurance efforts by tracking required documentation, signatures, and completion timelines to ensure compliance with program requirements
Provides administrative support to Senior Services leadership, including assisting with reports, tracking metrics, and supporting coordination needs as reassessment volume scales
Maintains office supplies and administrative materials in accordance with CHS approval processes
Demonstrates a professional, positive, and respectful demeanor when interacting with participants, families, reassessors, leadership, and other stakeholders
Accepts and carries out special projects or duties related to Senior Services operations as assigned
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Preferred
Two (2) years of administrative, scheduling, customer service, or coordination experience preferred
Associate degree or coursework in a related field may substitute for one year of experience
Benefits
Best-in-industry benefits