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Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI) jobs in United States
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SMX · 15 hours ago

Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI)

positionHawaii, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$139K/yr - $231K/yr
date4+ years exp
SMX is a team of technical and domain experts dedicated to enabling your mission. They are seeking a mid-level Field Service Support Engineer to support the Segmented Enterprise Mission Environment (SEME) and SOF’s Enterprise Tactical Mission Network (TMN) in a government-provided commercial cloud environment.
AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Serve as a technical expert providing mission-oriented support to SOF users
Act as a primary point of contact for SEME field service support
Provide technical input, coordination, and information sharing across supported teams Systems, Network & Application Support
Provide Tier 1 and Tier 2 SEME administrative support
Diagnose and resolve complex software, hardware, and network issues
Perform root cause analysis and system-level troubleshooting
Collaborate with internal engineering teams or vendors for resolution as required Environment Sustainment & Security
Support sustainment of SEME architecture, tools, and configurations
Assist with configuration management, access control, and user provisioning
Support ATO and NSA artifacts and compliance activities
Grant and manage role-based access for TSOCs and supported components
Provide tenant administrative support
Deliver New Equipment Training (NET) and train-the-trainer support
Provide Shadow View analytic assistance and operational user guidance
Work with Tier 1 support to reduce recurring issues and improve service delivery

Qualification

Active TS/SCI clearanceSecurity+ certificationWindows/Linux supportNetworking fundamentalsAZ-104 certificationExperience supporting SOFTAK/COMPASS/TRAXWork independently

Required

Active TS/SCI clearance
4–8 years of relevant IT experience in operational, enterprise, or mission environments
Security+ required (DoD 8570 IAT Level II compliant)
Strong experience supporting Windows and/or Linux systems
Working knowledge of networking fundamentals (routing, switching, TCP/IP, troubleshooting)
Experience supporting users in operational, high-tempo, or forward environments
Ability to work independently with minimal supervision

Preferred

Network+ or CCNA
AZ-104 (Azure Administrator Associate) or equivalent cloud experience
Experience supporting SOF, TSOCs, or Combatant Commands
Familiarity with TAK, COMPASS, or TRAX (nice-to-have, not required)
Prior experience supporting systems requiring ATO compliance

Benefits

Health insurance
Paid leave
Retirement

Company

SMX

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SMX is a provider of information technology (IT), services, and advanced engineering with a focus on Cloud Solutions.
dateFounded in 1995
location
Hollywood, Maryland, USA
people-size1001-5000 employees
web-link
https://www.smxtech.com

Funding

Current Stage
Late Stage

Leadership Team

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Peter LaMontagne
Chief Executive Officer
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