Mount Sinai Health System · 8 hours ago
Business Development Manager (Sr. Manager Provider, Engagement & Outreach) - Mount Sinai Health Partners
New York, NY
Full-time
Onsite
Senior Level
$87K/yr - $130K/yr
5+ years expMount Sinai Health System is one of the largest U.S. health systems known for its quality of care and research. They are seeking a Senior Manager for Provider Engagement and Outreach to enhance relationships with physicians and practices, ensuring optimal results in recruitment and clinical operations to meet population health goals.
Health CareHospitalMedical
Responsibilities
Developing a comprehensive knowledge of MSHP hospital and physician practices to build and manage a physician engagement and partnership strategy focused on creating a sense of community and improving MSHP’s market share
Develops and directs implementation of adequate provider education/training activities for participating providers to assure provider satisfaction and issue resolution
Responsible for in-person, scheduled visits to physician offices to engage and communicate with providers in the CIN regarding participation requirements, clinical performance targets, quality improvement operations, care gaps and patient engagement opportunities, MSHP clinical programs/resources, population health strategies, clinical integration, incentive programs and other topics
Implements PDSA cycle for improving practice operations with the goals of increasing efficiency and population health outcomes
Recruits providers for Clinical Integration Network (CIN) participation consistent with MSHP network development strategies and participation standards
Develops strategic action plans and corresponding quality improvement projects to help physicians and practices meet key population health goals around quality, efficiency, and other domains
Ensures operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable
Communicates to CIN providers on issues related to payer contracts, payer policies and procedures
Builds a familiarity with different Electronic Medical Record (EMR) systems to help guide practices in workflows, documentation, and reporting for population health management
Assists in the development of presentations to communicate the CIN goals and progress of various initiatives to department leaders and with key external stakeholder groups. Delivers presentations to internal and external stakeholders as required
Establishes and maintains collaborative relationships within and outside of the Health System in order to support CIN initiatives
Assists Senior Director to build initiatives that aim to maintain consistent, strategic approaches to provider engagement across the network
Shares appropriate data with CIN providers to demonstrate how MSHP methodology has driven improvements in performance and improved finances, to engage provider support
Engages providers in the CIN regarding value-based contract participation and contract details as directed
Drives the implementation and ongoing process of provider education and training
Simplifies the physicians’ relationship with MSHP while working to identify and address improvement opportunities, executing plans and delivering key messages to physicians and office staff
Works with Senior Director regarding provider notifications, communications, provider satisfaction surveys, regular provider panel status verification, provider roster validation, provider claim issue support beyond the Financial Billing department and credentialing issues
Implements programs and tactics to improve engagement of employed physicians
Partners with internal teams to improve alignment of MSHP brand, communication and engagement across markets
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Other responsibilities as needed
Qualification
Required
Bachelor's Degree Required, Master's Degree Preferred
Minimum of 5 years of experience in provider engagement, clinical operations and/or population health
Demonstrated ability in implementing strategic initiatives in provider practice management, provider relations and contracting
Experience with integrated healthcare delivery systems is preferred
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Critical Thinking: Connecting different initiatives, anticipating next steps, and identify root causes of problems to help identify and implement solutions
Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organization
Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives
Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs
Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals
Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals' effectiveness
Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved
Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
Decisive – makes good decisions based upon analysis, experience and good judgement, in a timely manner. Possess a can do attitude
Professional and mature, able to interact independently with all levels of the organization
Preferred
Experience with integrated healthcare delivery systems is preferred
Company
Mount Sinai Health System
Mount Sinai Health System delivers integrated medical care, research, and medical education through its network.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$41.9MKey Investors
National Institutes of HealthHearst Health Prize.Multiple Myeloma Research Foundation
2024-11-11Grant· $7M
2024-06-06Grant· $0.1M
2023-11-02Grant· $7M
Leadership Team
Vincent Tammaro
Executive Vice President and Chief Financial Officer
David Feinberg
Senior Vice President, Chief Marketing and Communications Officer
Recent News
Digital Journal
2026-01-08
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