PeakMade Real Estate · 11 hours ago
Resident Services Manager
Indianapolis, Indiana, United States
Full-time
Onsite
Mid LevelPeakMade Real Estate is an Atlanta-based company specializing in the management and development of off-campus student housing, multi-family, and build-to-rent communities across the US. They are seeking a Resident Services Manager who will be responsible for ensuring resident satisfaction by acting as the first point of contact for resident needs and requests, while also managing the reception area and maintaining high service standards.
ConsultingDigital MarketingMarket ResearchProperty ManagementReal EstateSEO
Responsibilities
Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
Takes great pride in offering helpful, friendly service for residents at all times. Greets and assists all residents in an efficient and courteous manner
Defines, communicates, and maintains high standards of service at all times
Maintains a strong knowledge of property and can guide residents and handle requests appropriately and efficiently
Partner with other support staff to develop an office support network and a reception desk back-up system
Answer calls and transfer to the appropriate employees
Issue guest parking passes
Create keycards and develop key packets for residents
Log/Track packages
Help residents with lockouts
Check out property equipment, theater room, and other various items
Enter work orders, close work orders, and follow up with residents on completed work orders
Acts as a property ambassador to promote resident events and other marketing initiatives and programs carried out by the university
Tends to other administrative duties as assigned
Qualification
Required
High school diploma or equivalent required
Working knowledge of mail processes such as postage machine, FedEx, and UPS
Strong attention to detail and ability to anticipate needs
Exceptional planning, organizational, interpersonal, and communication skills
Proficient with the Microsoft Office Suite
Passion for providing exceptional service and interpersonal relationships
Ability to think creatively to resolve all resident concerns
Ability to communicate clearly, concisely, and effectively in verbal and written form
Benefits
Up to 12 weeks paid Parental Leave + one year of diapers, on us
15 days of PTO + 2 additional 'Wellbeing Days'
401(k) Match
Housing discount maybe available (varies by property, ask for more details)
Commitment to leadership training and growth opportunities
Additional rewards and recognition
Company
PeakMade Real Estate
PeakMade Real Estate provides property management, development, and consulting services.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rebecca Shady
Director of Strategic Initiatives - Office of the CFO
Recent News
2025-08-05
Multi-Housing News
2024-04-26
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