The Lonely Entrepreneur · 11 hours ago
Community Manager
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expThe Lonely Entrepreneur is a company dedicated to supporting founders who feel overwhelmed and isolated in today's AI-driven economy. They are seeking a Community Manager to oversee the member experience, engagement, operations, reporting, and growth of their Learning Community, which is a SaaS platform designed to provide entrepreneurs with essential knowledge and tools.
CharityCommunitiesManagement ConsultingNon Profit
Responsibilities
Run daily community operations
Drive engagement, activation, and retention
Support onboarding, coaching, and trust-based upsell pathways
Maintain clean, accurate systems and data
Generate reporting for leadership, grants, and partners
Act as a strategic partner reporting to the Executive Director of Entrepreneur Success
Own the member journey from first touch through long-term engagement
Maintain consistent, visible engagement within Mighty Networks
Drive participation in coaching calls, workshops, and events
Identify disengaged, stuck, or high-potential members and intervene appropriately
Create member recognition, shoutouts, and spotlights
Champion member profiles, outcomes, and success stories
Own the structure, flow, and clarity of spaces, topics, and content
Ensure members can easily find what they need at each stage
Manage live events, group coaching, and announcements
Maintain community hygiene, momentum, and clarity
Run the full onboarding and orientation experience, including:
DM welcome within 24 hours
Email and text flows
Orientation workshops
Follow-up check-ins
Provide high-quality responses via platform, email, text, DMs, Zoom, and phone
Provide written feedback and research during active coverage hours
Conduct individual and group onboarding sessions weekly
Schedule, manage, and moderate:
Group coaching calls
Individual coaching sessions
CEO calls and special events
Set up registration, reminders, agendas, and follow-ups
Actively participate in CEO calls by moderating discussion and asking questions
Maintain and manage the full coaching and orientation calendar
Upsell premium programs and services in a trust-based, needs-driven way
Record group and individual coaching calls
Capture video testimonials and conduct member interviews
Pull transcripts and repurpose for documentation, reports, testimonials, and apps
Create marketing and reporting materials using Canva
Create and publish learning modules, including sourcing images and adding video
Engage with the community across social channels (primarily LinkedIn)
Extend Learning Community discussions into external platforms
Bring insights, trends, and questions from social back into the LC
Help shape and protect the external voice of the community
Stay current on AI tools relevant to entrepreneurs
Help members adopt tools without overwhelm
Translate complex tools into practical, founder-friendly guidance
Identify patterns in tool adoption, confusion, and opportunity
Identify natural moments to introduce:
CEO calls
Premium programs
Sidekick consulting
Events and advanced resources
Guide members toward deeper support based on need—not pressure
Support launches and in-community initiatives
Track upgrade signals and share insights with leadership
Generate reports for:
Internal leadership
Grant reporting
Corporate sponsors
External stakeholders
Collect and synthesize member feedback and outcomes
Maintain written and visual documentation of engagement and impact
Furnish weekly progress reports to leadership
Assist with grant research when needed
Maintain accurate member records in HubSpot
Ensure engagement, demographic, and activity data is clean and current
Provide segmented lists for marketing, sales, and reporting
Manage workflows in HubSpot and Zapier
Enrich member profiles through research and online monitoring
Assist the Executive Director of Entrepreneur Success on a daily basis
Operate with autonomy, judgment, and strategic awareness
Be available on-call, including evenings, weekends, and flexible holidays
Qualification
Required
5+ years managing online or membership-based communities
Hands-on experience with Mighty Networks (strongly preferred)
Proven ownership of engagement, retention, and community growth
Strong HubSpot and automation workflow experience
Experience running live events, coaching calls, and orientations
Strong social media skills (especially LinkedIn)
Working knowledge of AI tools and modern SaaS platforms
Exceptional written communication and emotional intelligence
Highly organized, proactive, and able to operate independently
Canva experience for marketing and reporting materials
Comfort working with founders, CEOs, and executive stakeholders
Preferred
Entrepreneurship or SMB-focused communities
Business consulting or coaching environments
Subscription-based products or SaaS
Grant-funded or nonprofit reporting environments
Video, transcript, and testimonial workflows
Curriculum or learning content development
Image and video editing experience
Company
The Lonely Entrepreneur
The Lonely Entrepreneur is a learning community for new entrepreneurs for business growth.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael G. Dermer
Founder & Chief Executive Officer
Company data provided by crunchbase