Telaré Law · 18 hours ago
Lead Analytics & Conversion Specialist
Pasco, WA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $85K/yr
3+ years expTaleré Law is hiring a Lead Analytics & Conversion Specialist to monitor and enhance the performance of their intake department. This role involves analyzing lead flow across multiple channels, providing strategic insights, and collaborating with attorneys to convert leads into consultations.
Law Practice
Responsibilities
Track intake performance across all channels: phone, text, web forms, email, chat
Monitor lead volume, response times, and conversion rates by channel
Analyze which channels produce the highest-quality leads
Identify patterns in lead flow (time of day, seasonal trends)
Create executive dashboards showing department health and performance
Report on KPIs: volume trends, conversion benchmarks, response times, capacity utilization
Forecast intake volume and capacity needs based on historical patterns
Flag anomalies, bottlenecks, and opportunities in real-time
Provide actionable insights to improve efficiency and conversion rates
Collaborate with attorneys to convert qualified leads into consultations
Follow up with leads to reduce lost opportunities
Pre-screen prospective clients and collect intake information
Maintain CRM records and track case status through conversion
Monitor intake technology system performance
Coordinate with vendors on optimization and troubleshooting
Track lead attribution and routing across systems
Ensure data accuracy and consistency across channels
Maintain intake documentation, workflows, and knowledge base
Design and deploy client satisfaction surveys
Monitor quality assurance metrics and flag trends
Create training materials and standard operating procedures
Standardize data capture for consistency
Support implementation of new tools
Test features and provide system feedback
Document lead flow processes and integrations
Qualification
Required
Bachelor's degree in business, Marketing, Technical Communication, Data Analytics, or related field
3-5 years in business operations, marketing/sales operations, or data analysis
Experience tracking multi-channel lead systems and conversion funnels
Background analyzing data from CRM, phone systems, web forms, and communication platforms
Proven ability to identify trends in complex data sets
Excel/Google Sheets: Pivot tables, formulas, data visualization, large data sets
CRM/Lead Systems: Salesforce, HubSpot, Litify, or similar
Analytics Platforms: Google Analytics, call tracking, reporting dashboards
Survey Tools: Qualtrics, SurveyMonkey, Google Forms
Data Integration: Working with multiple systems and sources
Microsoft Office: PowerPoint, Word
Data Storytelling: Present complex insights clearly to non-technical audiences
Multi-channel thinking and pattern recognition
Systems-oriented mindset
Data-driven decision making
Detail-oriented with strong communication skills
Client-focused and proactive problem-solving
Growth mindset and adaptability
Preferred
Experience in legal services or lead-based businesses
Background in demand generation or lead operations
Familiarity with call tracking, text platforms, web form systems
Knowledge of lead routing logic
Experience with Tableau, Power BI, or Looker
Bilingual (Spanish/English) strongly preferred
Benefits
Performance bonuses tied to conversion and insights
Medical, dental, vision insurance
401(k) with employer match
Three weeks PTO + 8 holidays
Professional development budget
Company laptop and equipment
Growth path to Data Analytics or Business Operations roles
Company
Telaré Law
We don't negotiate settlement offers, we demand deserved compensation through aggressive litigation as if we are going to trial whether we need to or not.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase