CCS Global Tech · 17 hours ago
Desktop Support Specialist
United States
Full-time
Onsite
Senior Level
5+ years expCCS Global Tech is seeking a Desktop Support Specialist to perform all levels of IT duties, ranging from routine installations to complex technical assignments. The role involves providing IT support, diagnosing issues, and leading a technical team while working both independently and collaboratively to resolve user IT issues.
Information TechnologyMobile AppsSoftware
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Darpan Sahai
Responsibilities
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
Analyze and assess customer service requests and provide prompt technical solutions
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
Prepare progress/status reports and submit to team leads as required
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
Identify and document areas for process improvements
Contact and effectively communicate with users by telephone, electronic communications, or in person
Prepare equipment for reuse or surplus of property actions
Provide technical support for customers assigned to remote locations as required
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment
Qualification
Required
Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers
Bachelor's degree in discipline with 5 years of experience, or 9 years of equivalent experience
Secret clearance required
Preferred
IT Certifications applicable to desktop and mobile computer support desired
Experience providing excellent customer service
Demonstrated proficiency working independently to provide service
Demonstrated leadership skills
Company
CCS Global Tech
CCS Global Tech is an IT company that provides application development services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Hunsicker
Sr. VP Account and Partner Management
Arti Pathak
AVP, Strategic Partnership
Recent News
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