Innova Solutions · 9 hours ago
NOC Technician
Charlotte, NC
Contract
Onsite
New Grad, Entry Level
$25/hr - $30/hrInnova Solutions is a global technology and business transformation firm, and they are seeking a NOC Technician to monitor and maintain the Broadband network. The role involves evaluating and coordinating repair activities, as well as managing trouble tickets in a 24x7 environment.
Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
Responsibilities
Monitor broadband network alarms and events to identify service-impacting issues in real time
Acknowledge and respond promptly to alerts, customer calls, and trouble notifications
Create, update, and close trouble tickets with accurate documentation of faults and actions taken
Analyze, diagnose, and isolate network issues using EMS/OSS tools and network monitoring systems
Coordinate repair activities with field technicians, technical support teams, and off-net providers
Follow Methods of Procedure (MOPs) to support maintenance, card swaps, and network restoration tasks
Correlate multiple trouble reports to identify common root causes and reduce redundant work
Escalate issues to higher-tier teams or vendors based on severity and established guidelines
Document network failures, maintenance activities, and resolutions in detail to support root-cause analysis
Operate in a 24x7 NOC environment, ensuring smooth shift transitions through effective handoff communication
Qualification
Required
Strong knowledge of Broadband and DSLAM network systems, including topology and configurations
Experience working in a Network Operations Center (NOC) or similar monitoring environment
Basic understanding of Ethernet routers, switches, and ATM network equipment
Proficiency with EMS/OSS tools for monitoring, alarming, provisioning, and inventory management
Solid foundation in telecom concepts, network architecture, and troubleshooting procedures
Ability to analyze, isolate, and resolve network issues efficiently
Strong written and verbal communication skills for cross-team collaboration
Capability to follow technical MOPs (Methods of Procedure) accurately
Ability to work independently with minimal supervision in a 24x7 operations environment
Willingness to work nights, weekends, holidays, and extended shifts as needed
Preferred
Experience working in a broadband or telecom-focused NOC environment
Familiarity with advanced troubleshooting of DSLAM, Ethernet, and ATM network equipment
Hands-on experience using network diagnostic tools and advanced EMS/OSS platforms
Industry certifications such as CompTIA Network+, CCNA, or telecom-specific credentials
Prior experience as a technical support analyst or specialist
Knowledge of root-cause analysis (RCA) processes and documentation
Proven track record of operational excellence or customer service recognition
Ability to manage multiple incidents simultaneously in a high-pressure environment
Experience coordinating with field operations teams during network maintenance activities
Strong presentation or reporting skills for communicating technical issues to management
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
Founded in 1998
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Raj Sardana
Founder, Chairman, & CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase