Iterable · 15 hours ago
Senior Strategic Customer Success Manager
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$124K/yr - $180K/yrIterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. As a Senior Strategic Customer Success Manager, you will manage relationships with high-value customers, ensuring they receive maximum value from Iterable's products while also relaying product feedback to the engineering team.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Proactively manage a book of strategic-level ($800k+ ARR) Iterable customers
Ensure customers have a smooth onboarding and implementation phase
Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
Work with the Support team and other cross functional teams to triage any issues faced by your customers
Understand how customers are using the product and find ways for them to use it more effectively to increase ROI
Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction
Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
Maintain a trusted advisor relationship with each assigned client
Qualification
Required
Exceptional communication and interpersonal skills
Strong ability to understand technical concepts and problem solve
Desire to teach new customers about the platform
Passion for startups, software, and SaaS products
Willingness to travel up to 25% of the time
Significant experience with email marketing, push or SMS software
Familiarity with technologies like APIs, HTML, CSS, and Javascript
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
Founded in 2013
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Jeffrey Samuels
Advisor
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase