SKIDATA USA · 7 hours ago
Regional Director of Operations
DFW Metroplex
Full-time
Onsite
Director/Executive
7+ years expSKIDATA USA is a company focused on operational excellence in the field service industry. They are seeking a Regional Operations Director who will oversee operational performance across the Western Region, ensuring alignment with company goals in budget management, operational expenses, and customer satisfaction.
Information Technology & Services
Responsibilities
Provide strategic leadership and operational direction across the Western Region
Lead Field Service Managers and cross-functional teams to ensure alignment with company goals and customer expectations
Own and manage the West Region budgets, OPEX, and revenue targets; ensure financial performance meets or exceeds expectations
Drive operational excellence and continuous improvement across service delivery, project execution, and customer engagement
Partner with the Projects Team to ensure timely and successful execution of all regional projects
Champion customer value by ensuring exceptional service delivery and proactively identifying opportunities to improve solutions for existing customers
Monitor and improve KPIs across all regions, including revenue, productivity, profitability, and customer satisfaction
Ensure consistent infrastructure, tools, processes, and training are available to West Region teams to support scalable operations
Develop and implement quality standards and operational procedures to enhance service and project outcomes
Forecast revenue, costs, and resource needs across all states within the region; report performance to executive leadership
Promote service contract growth and profitability in collaboration with FSM and Central Support
Ensure compliance with service commitments, inventory management, and asset accountability
Provide regular performance feedback and development planning for direct reports and ensure cascading feedback throughout the organization
Lead bi-annual performance reviews and talent development initiatives
Continuously assess and optimize team structure to support growth and operational efficiency
Serve as a key escalation point for customer issues and ensure resolution aligns with company standards
Represent the company in customer meetings and industry engagements to reinforce SKIDATA’s position as a trusted partner
Other duties, as assigned
Qualification
Required
Minimum 7–10 years of progressive leadership experience in operations, preferably within SKIDATA or a related industry
Proven track record of managing multi-state teams and delivering results across diverse markets
Strong financial acumen with experience in P&L ownership, budgeting, and strategic planning
Ability to lead through influence in a matrixed organization and collaborate effectively with global counterparts
Demonstrated success in driving operational improvements and customer satisfaction
Excellent communication, leadership, and change management skills
University degree in Business, Technology, Supply Chain, or related field
Valid Driver's License in state of residence
Fluent English required
Domestic travel up to 40%, including visits to all covered regions
Preferred
MBA or advanced business qualification
Lean / Six Sigma certification
Spanish or German
Company
SKIDATA USA
SKIDATA, always one step ahead: The best managers of international facility operations companies leave nothing to chance.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase