Peraton · 20 hours ago
Modernization Lead
US-MD-Woodlawn
Full-time
Hybrid
Senior Level, Lead/Staff
$112K/yr - $179K/yr
10+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Modernization Lead to oversee and manage customer relationship management (CRM) modernization efforts, ensuring effective technical solutions and operations at the Centers for Medicare & Medicaid Services (CMS).
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Facilitating transition activities and meetings, including system demos of the current platform, walkthroughs of the current system documentation library, and other collaboration activities
Actively participating in planning sessions, requirements gathering activities, design sessions, Agile modeling sessions, and other events to support the CRM modernization
Shaping the CRM modernization strategy by defining the goals, objectives, and desired outcomes of the modernization effort
Managing and documenting methods of communication, coordination of activities, work activities, processes, and procedures to ensure seamless CRM daily operations through the implementation and cutover to a modernized CRM
Ensuring resources are collaborative and available to address inquiries about the current CRM
Ensuring relevant resources attend system development ceremonies
Managing change and adoption, executing change management plans, training end-users, communicating the benefits of the modernization effort, and addressing challenges
Monitoring CRM performance, optimizing usage, tracking key metrics, and implementing enhancements to maximize the value and effectiveness of the CRM application
Qualification
Required
Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D
Familiarity with CRM platforms such as Oracle Siebel or Pega
Proven expertise in backlog management, sprint planning, and agile frameworks (Scrum, Kanban, SAFe)
Strong stakeholder management and communication skills with experience engaging senior leadership
Knowledge of agile metrics, reporting, and project management tools (e.g., Jira)
Strong understanding of risk management, budgeting, and program governance
Demonstrated ability to drive alignment across cross-functional teams in dynamic environments
Proven track record of leading change management for major modernization efforts
U.S. Citizenship Required
Must have the ability to obtain / maintain a Public Trust clearance
Must reside close to Woodlawn, MD as this is a hybrid role
Preferred
Agile certifications such as Certified ScrumMaster (CSM), PMI-ACP, or SAFe Agilist
Experience in healthcare IT and understanding of regulatory requirements such as HIPAA
Experience with Center for Medicare and Medicaid Service (CMS) or Federal Healthcare Programs
Experience and/or knowledge of CMS processes and standards
Benefits
Overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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