Otis Elevator Co. · 6 hours ago
Accounts Receivable (AR) Specialist
United States
Full-time
Remote
Mid Level
3+ years expOtis Elevator Co. is the world’s leading elevator and escalator manufacturing company, and they are seeking an Accounts Receivable Specialist to improve cash performance across designated Operating Areas. The role involves managing dispute workflows, resolving payment barriers, and strengthening customer relationships while serving as a liaison across various teams.
Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation
Responsibilities
Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution
Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes
Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments
Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues
Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience
Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership
Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts
Qualification
Required
Minimum 3 years of AR or collections experience, with demonstrated dispute resolution capability
Strong communication skills, able to interact confidently with branch teams, sales, customers, and leadership
Proficiency in Excel, Word, PowerPoint, with ability to analyze data, prepare meaningful summaries, and communicate insights
Strong prioritization, follow-through, and organizational skills in a fast-paced environment
Ability to work independently, take ownership, and drive sustainable results
Customer-focused mindset with a commitment to resolving issues end-to-end
Preferred
Experience with JD Edwards, High Radius, or ServiceNow preferred but not required
Benefits
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Cristina Méndez
Executive Vice President & Chief Financial Officer
Recent News
Morningstar.com
2026-01-22
2026-01-09
2026-01-07
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