Gainwell Technologies · 21 hours ago
Customer Support Associate - Remote US
United States
Full-time
Remote
Mid Level
$34K/yr - $48K/yr
4+ years expGainwell Technologies is dedicated to solving complex healthcare challenges, and they are seeking a Customer Support Associate to deliver responsive and professional customer service. This role involves handling inquiries, processing transactions, and maintaining accurate records while collaborating with internal teams to ensure efficient operations.
Health CareInformation Technology
Hiring Manager
Jose Torres
Responsibilities
Responding to incoming calls and customer inquiries, resolving moderately complex issues or routing calls to appropriate teams as needed
Researching customer requests and providing timely, accurate responses while documenting outcomes in account systems
Processing requests, performing data entry, and matching documentation to customer accounts to ensure accurate and up-to-date information
Handling incoming and outgoing mail for multiple clients in accordance with established service level agreements
Monitoring daily transactions, reviewing workflows, and identifying opportunities to improve procedures and processing efficiency
Qualification
Required
A high school diploma or GED
Four (4) or more years of customer service or telephone-based experience, preferably in a structured or regulated environment
Experience using computer systems, help desk software, fax machines, and telephone technology
Strong organizational, analytical, and problem-solving skills with attention to detail
The ability to work independently while effectively collaborating with internal teams and management
Benefits
Medical
Dental
Vision
401(k) with company match
Paid time off
Floating holidays
Employee wellness programs
Generous, flexible vacation policy
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase