Accenture Federal Services · 18 hours ago
ServiceNow Business Analyst, Jr.
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$69K/yr - $124K/yrAccenture Federal Services is dedicated to helping the US federal government enhance national security and improve the lives of citizens. The Business Analyst role involves utilizing expertise in ServiceNow Product Customer Service Management to drive business solutions, manage project timelines, and collaborate with cross-functional teams to ensure successful implementation of Agile methodologies.
ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Utilizing your expertise in ServiceNow Product Customer Service Management (CSM) and the ServiceNow Platform to drive business solutions
Working closely with cross-functional teams to gather requirements
Manage backlogs
Ensure successful implementation of Agile methodologies
Driving innovation
Streamlining processes
Delivering value to both internal and external stakeholders
Exposure to tools such as Agile and backlog refinement will be beneficial in effectively managing project timelines and deliverables
Experience in requirements gathering will play a key role in understanding business needs and translating them into actionable plans for the team
Ability to navigate complex projects, collaborate with stakeholders, and drive results will be essential in ensuring the success of business initiatives
Proficiency in ServiceNow Product CSM and the ServiceNow Platform will be instrumental in optimizing customer service processes and enhancing overall business operations
Qualification
Required
Exposure to tools such as Agile and backlog refinement will be beneficial in effectively managing project timelines and deliverables
Experience in requirements gathering will play a key role in understanding business needs and translating them into actionable plans for the team
Ability to navigate complex projects, collaborate with stakeholders, and drive results will be essential in ensuring the success of business initiatives
Proficiency in ServiceNow Product CSM and the ServiceNow Platform will be instrumental in optimizing customer service processes and enhancing overall business operations
Eligibility to obtain a Public Trust government clearance
Company
Accenture Federal Services
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.
Founded in 1989
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ron Ash
CEO and Chairman of the Board
Bharat Patel
Managing Director, AI Missions
Recent News
Washington Technology
2026-02-04
2026-01-01
2025-12-25
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