Centreville Bank · 1 day ago
Digital Operations Specialist
West Warwick,RI,US
Full-time
Onsite
Mid, Senior Level
5+ years expCentreville Bank is seeking a Digital Operations Specialist to manage various maintenance functions related to Digital Operations and eBanking. The role involves providing customer support, resolving issues with digital banking products, and ensuring compliance with federal and state regulations.
BankingCommunitiesFinancial Services
Responsibilities
Perform a variety of maintenance functions related to Digital Operations and eBanking including occasional Deposit Operations and IRA support
Provide a wide range of support including reviewing, processing, and updating daily work while providing quality customer service
Provide direction, guidance, and support to internal and external customers in a consistently professional and courteous manner
Promote the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees
Take ownership of problem resolution on all digital and deposit products including identifying the issue, resolving, and following up with customer to ensure satisfaction
Adhere to all Federal and State laws and regulations, such as, but not limited to, the Bank Secrecy Act and Anti-Money Laundering Act, the Privacy Act, the Electronic Funds Transfer Act (Reg. E), and Funds Transfers through Fed Wire (Reg. J)
Maintain confidentiality of customer information, Bank policies, and procedures
Be a go to person for Digital Banking knowledge in the bank, including knowledge of processes, systems, and procedures
Proactively look for ways to solve Digital Banking problems and to improve Digital Banking processes, reporting, etc
Responsible for the quality control for Zelle, bill payment, internet, telephone, mobile banking, atm/debit card updates and replacements, manage internet and mobile banking inactive customers, process daily deposit review for RDC and mobile capture
Process disputes for erroneous or unauthorized EFT transactions in accordance with Reg E and the operating rules of Mastercard
Work with Fiserv’s risk analyst to identify card compromises that may result in a fraud situation
Responsible for handling incoming and outgoing domestic and international wire transfer requests
Responsible for handling incoming and outgoing A2A (Account to Account) external transfers
Pull Digital Banking reports and perform manual clean-up of data (removing inactive accounts from Bill Pay, etc.)
Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements
Qualification
Required
High School Diploma or GED
Excellent oral and written communication skills
Ability to calculate figures and amounts such as interest and percentages
Basic knowledge of Microsoft Word and Excel
5+ years of operational experience in a financial institution
Sufficient subject matter expertise to serve as a trainer/mentor for new team members
Ability to assist management group in training other Bank departments
Work independently and meet deadlines in a fast-paced, deadline driven environment with minimal supervision
Ability to conduct audits and detailed reviews accurately
Preferred
2-3 years of experience in bank operations
Company
Centreville Bank
Centreville Bank is a community bank operating in Rhode Island.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jill (St. Martin) DeShiro
EVP/CFO/COO
Rachel Barrett
SVP, Chief Credit Officer
Recent News
Providence Business News
2026-01-16
Providence Business News
2026-01-03
Providence Business News
2025-11-27
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