Pushpay · 7 hours ago
Manager, Payment Services
Allen, TX
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $126K/yr
5+ years expPushpay is a company that helps organizations and communities connect through mobile apps and management software. The Manager, Payment Services will ensure compliance with regulatory standards while driving operational efficiency within the payments team, overseeing key processes such as onboarding, underwriting, and risk management.
E-CommerceFinTechInformation TechnologyMobile PaymentsSoftware
Responsibilities
Align team goals with departmental and company objectives and market trends, providing direction for the payments team
Cultivate a team culture around Pushpay values and goals; people-focused, teachable, driven, simplicity and generosity
Train and develop team members, communicate clear expectations, hold frequent one on one meetings to document all progress, execute performance documentation when needed and complete performance reviews
Measure, report and optimize payment KPIs regularly, ensuring the team stays on track to achieve goals
Triage and investigate reported payments escalations across multiple channels while providing timely and accurate responses to our internal and external partners
Drive and execute efficiencies within payment processes by leveraging data analytics and business intelligence tools to enhance decision-making, optimize resource allocation, and improve productivity. Collaborate with Business Operations to enhance workflow, process updates, and task reporting related to underwriting and risk processes
Work directly with payment processing partners and merchants to address issues and exceptions through email, phone calls, and video conferencing; build strong, long-lasting relationships centered on operational excellence
Ensure that internal policies and procedures are updated, documented, and adhered to while supporting training and audit improvements
Manage PCI compliance audits and certifications including internal training and enforcement
Support compliance filings, conduct post-mortems on fraudulent activities, and implement new internal processes to mitigate future risk. Oversee portfolio risk management, including audits, account and price reviews, and the implementation of risk controls
Stay updated on changes in payments regulations and ensure compliance with industry standards
Qualification
Required
Bachelor's degree or higher in Business, Finance, or a related field
A minimum of 5 years of progressive experience in payments or FinTech roles
A minimum of 3 years managing people
Demonstrated experience and domain expertise in SaaS Embedded Payments or financial technology (FinTech) environment including Acquiring Processor, Payment Facilitator, Payments ISO, or alike
Deep experience in the payments industry with a focus on card and ACH payments as well as digital wallets
Proven expertise in risk and governance management, particularly in financial services or payments
Confidence working with technology and data systems in a dynamic, fast-paced environment
Excellent communication skills (both written and verbal) with the ability to engage stakeholders at all levels of the organization
A proactive executor with a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve
Ability to manage multiple priorities and work effectively in a fast-changing environment
Demonstrated leadership and people management skills with the ability to inspire confidence, address performance issues, and raise the bar
Strong grasp of data analysis and reporting tools with experience translating findings into actionable business recommendations
Superior time management and organizational skills with the ability to manage parallel tasks effectively
Preferred
Payment Processing, Risk and Compliance certifications such as ETA CPP, CPFPP, ACAMS, APRP and are highly desirable
Benefits
100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
20 days PTO to start, increases with tenure and seniority.
Paid parental and adoption leave
Company
Pushpay
Pushpay is a leading technology company that delivers digital solutions to help churches achieve their mission.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$100.15M2023-03-16Acquired
2017-07-12Post Ipo Equity· $25M
2016-06-30Post Ipo Equity· $40.23M
Leadership Team
Kenny Wyatt
Chief Executive Officer
Gruia Pitigoi-Aron
Chief Product Officer
Recent News
Payments Dive
2025-12-11
Company data provided by crunchbase