SHI International Corp. · 19 hours ago
Field Service Delivery Engineer - AI Infrastructure
Piscataway, NJ
Full-time
Onsite
Mid, Senior Level
$90K/yr - $150K/yr
5+ years expSHI International Corp. is a global provider of IT solutions and services, seeking a Service Delivery Engineer – AI Infrastructure. This senior role focuses on the deployment, integration, and validation of enterprise-grade AI infrastructure in data centers, ensuring systems are fully operational and ready for production.
HardwareInformation TechnologySoftware
Responsibilities
Lead the end to end deployment of AI infrastructure, including rack/stack, cabling validation, system bring up, firmware updates, burn in, and cluster configuration
Integrate and validate NVIDIA Base Pods and OEM AI systems, including Base Command Manager, Kubernetes installation, and GPU node readiness
Perform advanced system engineering tasks, such as BIOS/firmware updates, redundancy testing, stress testing, and network configuration
Collaborate with SHI build technicians to ensure factory level integration is complete before systems ship to customer sites
Stand up and validate systems onsite at customer data centers, ensuring seamless handoff into their environment
Troubleshoot complex hardware, Linux, and networking issues across compute, storage, and switching layers
Document configurations, runbooks, and deployment steps, contributing to repeatable and scalable delivery processes
Engage directly with customers, providing clear communication, technical guidance, and a professional onsite presence
Manage priorities and timelines independently, especially during onsite deployments where ambiguity and rapid problem solving are common
Travel as needed to customer locations for hands on deployment and integration work
Qualification
Required
A bachelor's degree in Computer Science, Engineering, Data Science, or a related field
5+ years' experience with enterprise data center hardware (servers, storage, networking)
Strong Linux administration (install, configure, troubleshoot)
Proficient in Python scripting for automation and system validation
In-depth knowledge of L2/L3 networking, VLANs, routing, switches, and cabling
Experience with firmware/BIOS updates, device drivers, and system bring-up
Hands-on experience deploying Kubernetes or containerized environments
Familiarity with NVIDIA GPU systems, orchestration tools (e.g., Base Command Manager)
Excellent written and verbal communication skills for customer interactions
Self-driven, proactive, and able to work independently
Quick learner, able to adapt to evolving AI infrastructure technologies
Ability to lift/move up to 50 lbs and work in data center environments
Ability to travel and work flexible hours, including weekends, as needed
Preferred
Experience deploying AI or HPC infrastructure in enterprise environments
Strong understanding of data center networking and security best practices
Experience with OEM enterprise hardware (Dell, HPE, Lenovo, Supermicro)
Certifications such as Linux+, CCNA/CCNP, NVIDIA certifications, or data center‑focused credentials
Experience working with diverse teams and adapting to different customer cultures and environments
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
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2025-11-08
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