RateGain · 23 hours ago
Client Success Manager
Omaha, NE
Full-time
Hybrid
Mid Level
3+ years expRateGain is a leading AI-powered marketing platform for the hospitality industry, and they are seeking a Client Success Manager to support Enterprise travel clients. The role involves project managing advertiser campaigns, developing and maintaining partner relationships, and ensuring client satisfaction and campaign success.
HospitalityInformation TechnologySoftwareTravel
Responsibilities
Coordinating pre-sale activities including working closely with the Sales team; responsible for consulting during the RFP process to ensure accounts for Hotels, Airlines, Attractions and other Travel advertisers are set up for success
Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
Grow revenue through pitching new products and channels
Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
Meet client KPIs, goals and objectives
Lead post-campaign analysis and review
Coordinate billing for clients on a monthly basis
Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products
Present campaign results and insights, as well as Business Reviews to clients on a regular basis
Quick learning of different technologies and platforms
This role will require occasional travel to meet key clients and attend events
Qualification
Required
3-5+ years overall experience in digital and advertising
Understanding of the digital marketing landscape, with travel industry experience a bonus
A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction
Ability to handle multiple projects & clients on any given day
Great time management and organisational skills
Proficiency in standard business and sales software, including G Suite and Microsoft Office products
Experience working with a DSP (particularly Xandr, DV360, The Trade Desk) and/or Social Media platforms is a bonus
Benefits
Opportunities: Be part of a growing team with training and support to help you grow
Ownership: Lead creative and challenging projects
Give Back: We give 20 hours a year to volunteer and organize office volunteer programs with local organizations
Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
Competitive Localized Benefits
Time Off: Flexible vacation days
Company
RateGain
RateGain is a software company that offers hospitality and travel technology solutions for hotels, airlines, tour operators, and more.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$236.74MKey Investors
Avataar Venture PartnersTA Associates
2023-11-20Post Ipo Equity· $72.01M
2022-10-06Post Ipo Secondary· $20.28M
2021-12-17IPO
Leadership Team
Paul McGrath
Vice President - Product Management, Connectivity
Tanmaya Das
Board Advisor
Recent News
2026-01-16
2025-11-23
2025-11-19
Company data provided by crunchbase