ESO · 19 hours ago
Implementation Specialist - Billing
United States
Full-time
Remote
Entry, Mid Level
2+ years expESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. The Implementation Specialist for Billing is responsible for ensuring the successful onboarding of clients with the Billing application by managing various project influences, coordinating with customers, and maintaining high levels of customer satisfaction.
CommunitiesEnterprise SoftwareHealth CarePublic SafetySoftware
Responsibilities
Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process
Coordinate with customers to ensure achievement of complete configuration within established timeframe
Keep the client motivated, excited and on task to complete their implementation
Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us
Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times
Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources
Meet or exceed productivity metrics while enhancing the customer experience
Resolve immediate escalations to ensure customer satisfaction
Coordination with internal SMEs; central point for customer across entire start to end process and inclusive of product training
Escalation point for Onboarding Coordinator for challenges on other accounts
Assist with data conversions
Qualification
Required
At least 2 years of ambulance billing experience
Be passionate about technology and how it can influence the lives of both our customers and their communities
Display solid experience of managing tasks and deliverables, ideally multiple concurrently
Experience in a customer-facing role
Experience with implementation, training or subject matter expert with Billing software considered asset
Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables
Strong organizational and time management skills
Excellent verbal and written communication skills
Confident with communicating via phone
Flexible; be able to adapt to a fast-paced, changing environment
Attention to detail and accuracy, in thinking and execution
Willingness to learn
Ability to meet deadlines
Capable of wearing multiple hats
Benefits
Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks
Company
ESO
ESO is a computeer software company that develops a software intended to improve community health through the power of data.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$44.56MKey Investors
Vista Equity PartnersAccel-KKRAustin Ventures
2021-03-26Private Equity
2019-04-24Series Unknown· $5M
2017-10-10Series Unknown· $15.5M
Leadership Team
Eric Beck
President & CEO
Sam Brown
Chief Operating Officer
Recent News
2026-01-22
ESO Solutions, Inc.
2025-11-20
Company data provided by crunchbase