DeVry University · 6 hours ago
Student Support Advisor - Join Our Talent Community
United States
Full-time
Remote
Entry Level
1+ years expDeVry University is dedicated to closing the opportunity gap and preparing learners for technological change. The Student Support Advisor plays a crucial role in guiding students through their educational journey by providing proactive support and personalized advising to help them succeed and graduate.
EducationE-LearningHigher EducationUniversities
Responsibilities
Support new student enrollment by partnering with Admissions to respond to student inquiries, explain program requirements and costs, and outline available funding options
Develop and review estimated financial plans and timelines to ensure students are prepared to begin their programs
Maintain knowledge of academic offerings and Title IV financial aid policies, procedures, and regulations
Monitor student accounts, eligibility, and awards to support persistence and successful outcomes
Identify and address academic and financial barriers using student data, institutional systems, and available resources
Accurately document all student interactions, exercise sound judgment in complex situations, and collaborate across departments to deliver a high-quality, student-centered experience throughout the student lifecycle
Qualification
Required
Some college coursework required
Minimum of one year of customer service experience or prior advising experience in an educational setting
Eligibility to access and maintain the NSLDS system and not in default on Title IV federal aid
Proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams), internet-based applications, and database systems
Ability to work in a distraction-free environment with no conflicting responsibilities during scheduled shifts
Home office equipped with DSL or cable internet, hardwired via Ethernet to a modem/router, and meeting minimum internet speed requirements (wireless, satellite, or dial-up connections are not permitted)
Preferred
Prior experience in a similar role within higher education
Experience with Title IV funding
Knowledge of and experience with online learning environments
Experience working in a fast-paced, dynamic call center setting
Benefits
401(k) and Roth Plan w/match
Paid Tuition Program
Remote and Flex Work Options
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Fertility Coverage
Family and Domestic Partner Coverage
Adoption Assistance
Wellness Programs
Volunteer Time Off
Technology Stipend
Career Development Programs
Mental Health Care Programs
Tax Savings Account (FSA and HSA)
Short-Term/Long-Term Disability Coverage
Life, Accident, AD&D, Critical Illness Insurance
Auto/Homeowners, Pet and Legal Insurance
Exclusive Discount Programs
Family Care Services
2nd.MD, a virtual expert medical consultation service
Health Advocacy Service
Company
DeVry University
Fostering student learning through high-quality education integrating technology, science, business and the arts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elise Awwad
President and CEO
Recent News
2026-02-03
2025-12-10
Company data provided by crunchbase