Mitsubishi Electric Power Products, Inc. · 23 hours ago
Software Support Engineer
Pittsburgh Region
Full-time
Hybrid
Senior Level
5+ years expMitsubishi Electric Power Products, Inc. is a recognized leader in power systems and advanced service technologies. They are seeking an experienced Software Support Engineer to provide technical software support for products and equipment, troubleshoot complex software issues, and collaborate with engineering teams to enhance software-enabled service capabilities.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Provide software-related technical support for SCD products and technologies, including PLC controls, remote monitoring/telemetry, and augmented/virtual reality (AR/VR) applications
Diagnose and resolve software, communication, interfacing, and remote monitoring issues for customers and field technicians
Expand and utilize AI-based troubleshooting tools to enhance response efficiency
Work closely with customers, vendors, and MEPPI divisions to clarify software requirements, discuss problems, and develop effective solutions
Utilize or modify existing software to support remote monitoring, motion control, and electromechanical systems
Write software performance specifications, partner with third-party developers, perform software testing, and develop necessary documentation
Assess software and hardware compatibility, system upgrades, patches, and cyber-security-related needs
Coordinate configuration control and software processes across SCD and other divisions
Review and route Engineering Change Notices (ECNs) related to software to ensure proper implementation and compliance
Develop and deliver advanced software training for field technicians and technical support staff in collaboration with SCD training personnel
Provide mentoring and technical guidance to the support team
Contribute to product release design reviews alongside equipment design teams to ensure software integration readiness
Participate in customer meetings, internal teams, and special events as a software subject matter expert
Further the goals and professional reputation of SCD through effective collaboration with internal departments, vendors, and customers
Qualification
Required
Bachelor's degree in Software Engineering or a related software discipline
Minimum of 5 years of software development or software support experience, or equivalent education and experience
Advanced knowledge of modern software tools, cloud infrastructure, networking, platforms, and open-source technologies
Intermediate knowledge of media packaging and encoding technologies
Strong understanding of software integration, troubleshooting, and cyber-security considerations
Advanced interpersonal, communication, and presentation skills
Strong analytical and problem-solving abilities
Ability to collaborate effectively with customers, vendors, and cross-functional engineering teams
Advanced computer skills with emphasis on Microsoft Office products and related technical tools
Benefits
Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
Retirement Plans: 401(k) with up to a 4% company match.
Generous Paid Time Off: Begin accruing vacation after 90 days, plus 12 paid holidays each year.
Career Development: Take advantage of training programs and educational assistance to advance your technical career.
Exclusive Employee Perks: Profit sharing, access to our 24/7 fitness center in Warrendale, PA, and participation in MEPPI’s Wellness Program.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
H1B Sponsorship
Mitsubishi Electric Power Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (16)
2023 (15)
2022 (14)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
Seattle TechFlash
2025-04-12
2025-03-21
Pittsburgh Business Times
2025-03-20
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