Phoenix Children's · 1 day ago
Patient Education Content Specialist
Phoenix, AZ
Part-time
Onsite
Mid Level
3+ years expPhoenix Children's is a leading pediatric health system dedicated to providing exceptional healthcare for children and their families. The Patient Education Content Specialist is responsible for developing and maintaining high-quality, evidence-based educational resources for patients and families, ensuring accessibility and adherence to health literacy standards.
Health CareHospital
Responsibilities
Develops and maintains custom branded patient/family education content using AI tools
Uses GPT tools for provider-authored, branded patient education materials
Reviews and edits generated content for health literacy, consistency, and accessibility
Ensures all materials meet Phoenix Children’s branding, readability, and cultural competency standards
Maintains consistency of tone, terminology, and formatting across all custom content
Curates and distributes broad-use patient/family educational resources
Responds to requests for not-yet-available health information by identifying and curating appropriate resources for broad or individualized distribution
Supports maintenance of broad-use resource infrastructure, ensuring easy access and consistent quality
Collaborates with the Clinical Health Educator when clinical insight is required
Promotes equitable access to culturally and linguistically appropriate materials
Supports the governance committee by facilitating the review, approval, and development of custom patient and family educational content
Collaborates with the governance committee to implement processes for developing custom patient and family education materials in alignment with approved priorities and standards
Maintains and applies the organization’s Style Guide and health literacy principles across all patient and family education materials, utilizing tools such as PEMAT to assess understandability and actionability
Acts as a liaison among clinical teams, governance committees, and organizational leadership to ensure patient and family education materials align with strategic and clinical objectives
Provides consultation, training, and resources to staff on health literacy best practices
Ensure maintenance of patient/family education infrastructure
Guides maintenance of infrastructure supporting both custom and broad-use patient education content (documents, ticket system, portal, etc.)
Ensures systems are current, reliable, and accessible to staff across the organization
Collaborates with IT and other departments to troubleshoot, improve, and enhance access to patient/family education systems
Provides ongoing staff training in patient education content development, evaluation of health literacy, and ethical provision of medical information
Applies established quality criteria in selecting and maintaining materials for both print and electronic collections
Participates in implementation of process improvements to enhance content accessibility and quality
Maintains professional and technical competency by staying current in healthcare education, emerging technologies, and consumer health information resources
Participates in committees and contributes to strategic projects supporting patient and family centered education
Performs miscellaneous job related duties as requested
Qualification
Required
Bachelor's in Public Health, Health Education, Health Promotion, Health Sciences, Library Sciences, Communication or related degree; or five (5) or more years of experience in health education in a hospital setting
Minimum three (3) years of relevant work experience
Experience in editing, writing, and evaluating consumer health content
Experience with Microsoft Office and database management systems
Familiarity with AI tools, digital content workflows, and content management systems
Preferred
Bilingual (Spanish)
CHIS Specialization (Consumer Health Information Specialist), CHES Specialization (Certified Health Education Specialist), or equivalent certification
Company
Phoenix Children's
Phoenix Children's is one of the nations fastest growing health systems providing high quality care to the complex patients.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Nickens
President & CEO
Recent News
Press Telegram
2025-09-18
Company data provided by crunchbase