Twin Health · 7 hours ago
Desktop Support Engineer I
Mountain View, CA
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
2+ years expTwin Health is a company focused on improving metabolic health through innovative AI technology. They are seeking a Desktop Support Engineer I to provide multi-platform support and ensure smooth operations, including onsite and remote assistance for various devices and systems.
Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware
No H1B
Responsibilities
Provide onsite support to troubleshoot, repair and resolve laptop, PC, monitors, and other devices
Provide remote support via telephone, online chat, email, or using secure remote access products
Track and resolve incidents in ticketing database, escalating to L2 support if needed
Track hardware inventory based on shipping of laptops, monitors, keyboard & mouse bundles, etc
Learn to build and configure end-user systems: Apple Macs (90%) and Windows (10%)
Learn to onboard new Twin Health employees
Learn to be a Google Workspace Administrator
Work with manufacturer support to resolve hardware issues
Thoroughly document notes regarding research, troubleshooting efforts and work performed
Provide IT support to Zoom meetings/conferences
Other duties as assigned
Qualification
Required
Minimum of 2 years in Desktop Support / Management & CS / IT Degree
Experience in a cloud-based (virtual) environment
Understanding of troubleshooting of desktop software, hardware, & network issues
Ability to follow documented standard operating procedures
Ability to analyze the problem, develop a strategy and implement the solution
Must present a patient, positive demeanor that reflects professionally upon the company in customer-facing position; end-user skills vary widely
Responsive to needs in a timely fashion; conscientious and having a sense of urgency
Ability to understand problems over the phone and to clearly communicate instructions and guidance over the phone is essential for this position
This hybrid opportunity based out of Mountain View, CA. Applicants must be in a commutable distance and be able to go into the office regularly
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred
Experience in Mobile Device Management a plus but not required
Introductory understanding of Information Security and audits
Intermediate to Proficient to expert ability in the Microsoft Office Suite and Adobe
Resolve and remediate network outages or computer virus/malware infections as needed
Benefits
A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Company
Twin Health
Twin Health is a metabolic health platform that offers sensors, AI to reverse, prevent and improve chronic metabolic diseases.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$350.34MKey Investors
Maj Invest EquityTemasek HoldingsICONIQ Growth
2025-08-21Series E· $53M
2025-05-23Series Unknown· $48.84M
2023-12-13Series D· $50M
Leadership Team
Jahangir Mohammed
Founder and CEO
Maluk Mohamed
Co-Founder, Vice President (Research) & Head -India
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