Keck Medicine of USC · 16 hours ago
Support Coordinator II - CVTI Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$25.75/hr - $34.65/hr
2+ years expKeck Medicine of USC is a healthcare institution, and they are seeking a Support Coordinator II to assist in patient admissions. The role involves interviewing incoming patients, managing their information, and ensuring a smooth admission process while upholding service standards.
Health CareHospitalService IndustryWellness
Responsibilities
Acknowledging patients or guests and their requests
Appearing professional in dress, grooming and hygiene
Assists in the training of new employees
Demonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation
Document any financial arrangements made in the patient’s account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention
Exhibiting concern, tact and discretion in all working relationships
Functions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution
It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care
Making patients’ needs the first priority
Must be able to work and be cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room
Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination
Must be physically able to push a wheelchair
Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services
Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
Offering assistance promptly, cordially, and completely
Patient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year
Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure
Performs various other duties, as assigned
Promoting unity and teamwork among co-workers and other departments
Responsible for appropriately handling all confidential information while at work, as well as when away from the facility
Responsible for completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered in the computer and on the Conditions of Admission
Responsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all self-paying patients and co-payments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service, Patient Access Representative is responsible to speak to them regarding the Hospital’s requirements and make financial arrangements. Complete promissory note, when necessary
Responsible for the collection of all patients related information to produce a complete and accurate patient admission record. This includes, but is not limited to, choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information in order to create an accurate patient account record. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter-departmental quality control, and quality planning activities
Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph. Patients are to be well informed before a signature can be obtained
Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also responsible to perform registrations timely, within the department standard of 20 minutes. Also responsible to maintain an account accuracy rate of no less than 80%
Shift logs are to be completed and printed in the Emergency Department
Responsible to perform, understand and demonstrate ability of all courses designated, within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees. Current employees must successfully pass a competency test every two years from that original date completed
Qualification
Required
High School diploma or equivalent
2 years minimum of customer service skills required
Must be BLS certified or must provide BLS certificate within 30 days of hire
M.A.B. certification required. New hires must obtain within 6 months of hire
Must be able to work and be cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room
Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination
Must be physically able to push a wheelchair
Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services
Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
Must be comfortable with sick patients and able to summon medical assistance when needed
Responsible for appropriately handling all confidential information while at work, as well as when away from the facility
Responsible for completing the patient's electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients
Responsible for speaking with the patient in regard to their financial responsibility for the bill
Responsible for the collection of all patients related information to produce a complete and accurate patient admission record
Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter-departmental quality control, and quality planning activities
Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph
Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift
Responsible to perform registrations timely, within the department standard of 20 minutes
Responsible to maintain an account accuracy rate of no less than 80%
Shift logs are to be completed and printed in the Emergency Department
Responsible to perform, understand and demonstrate ability of all courses designated, within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees
Current employees must successfully pass a competency test every two years from that original date completed
Company
Keck Medicine of USC
Keck Medicine of USC is a Healthcare Center.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Hanners
CEO of Keck Medicine of USC | President and CEO of USC Health System
Paige Asawa
Co-Founder & Program Director
Recent News
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