Chase · 10 hours ago
Client Service Analyst, Ask JPMC Help Bar
301 N Walnut St, Wilmington, DE, 19801, US
Full-time
Onsite
Entry Level
1+ years expChase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. The Client Service Analyst will support customers through their journeys, focusing on employee onboarding and product adoption while collaborating with cross-functional teams to ensure personalized experiences.
BankingFinancial Services
Responsibilities
Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
Drives product adoption through training and awareness initiatives
Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
Proactively gets involved with location-specific events and priorities to support employees
Qualification
Required
1+ years of experience or equivalent expertise in customer success or a relevant domain area
Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Proficient in using virtual communication tools and technology platforms
Strong problem-solving skills and the ability to think on your feet
Ability to work independently and as part of a team
High level of professionalism and attention to detail
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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