Talentsearchpro · 20 hours ago
Licensed Collections Specialist
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expTalentsearchpro is seeking a Licensed Collections Specialist to manage a portfolio of delinquent accounts. The role involves initiating contact with debtors, documenting collection activities, and providing exceptional customer service while adhering to regulations.
Human Resources
Responsibilities
Manage a portfolio of assigned delinquent accounts
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal regulations
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach
Qualification
Required
Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism
Detail-oriented with excellent organizational and time management skills
Reliable, with the ability to work flexible day, evening, and weekend hours as required
Basic computing skills
Must be able to obtain required license for collecting upon placement
High school diploma or equivalent
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite
Familiarity with debt collection laws, regulations, and compliance requirements
Preferred
some college coursework in business or related fields
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment
Company
Talentsearchpro
Talent Search Pro, we understand that making the right hire is a critical action that you have to take as an organization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase