Daikin Comfort · 9 hours ago
Customer Service Representative- Builder Sales
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expDaikin Comfort is a leading wholesale distributor specializing in HVAC equipment and residential products. They are seeking a Customer Service Representative to support the Builder sales division by managing customer orders and delivering excellent customer service.
Consumer ElectronicsConsumer Goods"Heating Ventilation and Air Conditioning (HVAC)"ManufacturingMechanical Engineering
No H1B
Responsibilities
Process, purchase, and manage incoming customer orders from the phone, email and websites
Respond to customer inquiries and resolve issues in a timely, professional manner
Input customer orders into the system accurately
Communicate with suppliers and subcontractors to ensure seamless scheduling and coordination
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends
Cultivate strong relationships with customers to support repeat business and referrals
Perform additional tasks and special projects as assigned to meet business needs
Qualification
Required
Strong verbal and written communication skills, especially over the phone
Excellent time management, organizational, and problem-solving abilities
High attention to detail and accuracy in all administrative tasks
Ability to work independently with minimal supervision
Comfortable collaborating across departments in a fast-paced environment
Quick to learn new technologies, products, and systems
Skilled in managing customer expectations and building positive relationships
High School Diploma or GED required
1 year of customer service experience, with a proven ability to resolve customer concerns effectively
Ability to sit, stand, walk, or drive for extended periods throughout the workday
Occasional bending, reaching, or stair climbing in showroom or warehouse
Work is primarily performed in an office environment
Regular use of computers, tablets, phones, and other standard office equipment
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase