Wood's CRW Corp. · 2 days ago
Assistant Service Manager
Williston, VT
Full-time
Onsite
Mid Level
$65K/yr - $80K/yrWood's CRW Corp., a family-owned Construction Equipment Distributor, is seeking an Assistant Service Manager for their Williston, VT location. The role involves assisting with service and repair scheduling, communicating with customers about machine repairs, and ensuring smooth department operations.
IndustrialRentalSales
Responsibilities
Assisting with prioritizing and scheduling service and repair of machines and equipment
Prioritizing key partner accounts and machine down situations
Effectively communicating with customer partners on the status of machine repairs
Utilize Intellitech system as a department resource
Utilize the Volvo Active Care Direct (ACD) program:
Register rental machines in ACD program
Monitor and respond to ACD Alerts as needed
Monitor monthly ACD reports
Transfer ACD to partners when machines are sold
Improve take rate of Customer Service Agreements (CSAs)
Provide machine quotes to sales department
Manage partner CSAs
Utilize Volvo Care Inspection Process for:
Large customer machine quotes
Trade Evaluations
Participation in Volvo COE program
Supervise Williston yard for organization, appearance, and safety
Provide backup for Service Manager as needed
Ensure the department runs smoothly and commitments are met
Open, close and review work orders as needed
Create customer estimates as needed
Assist in the shop with billable hours as needed
Communicate with all service contacts in a professional manner:
Communicate effectively with all levels of employees, customers and suppliers
Supervise all department files to ensure material is properly filed
Operate within all policies and procedures of the company as outlined in the Employee Handbook and Safety Manual
Maintain high employee morale
Maintain excellent customer relations
Qualification
Required
High school diploma or equivalent experience in an office setting
Strong clerical and keyboarding skills
Strong Organizational Skills
Good Communication Skills
Excellent customer relations skills
Ability to learn industry specific software system
Benefits
Medical insurance upon hire
Vacation and sick time
Technical training
Paid holidays
Short-term disability insurance
401(k) plan/profit sharing
Company
Wood's CRW Corp.
Wood's CRW provides construction equipment solutions.
Founded in 1961
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase