Clark Planetarium · 8 hours ago
Customer Service Specialist - Multiple Locations
84109
Full-time
Onsite
Entry Level
$15.61/hr - $23.41/hr
1+ years expClark Planetarium is seeking a Customer Service Specialist to provide public service in the circulation area of the library. The role involves registering and issuing library cards, checking out materials, handling inquiries, and resolving customer account problems.
Museums & Institutions
Responsibilities
Provides public service at the Circulation Desk in person and on the phone
Collects payments for fines, fees, book sale items, and supplies
Resolves customer account problems. Waives or negotiates payment of charges, as appropriate
Checks library materials in/out, places holds, renews items, searches for and retrieves materials
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions
Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards
Provides information about borrowing policies, library services, and programs, etc
Fills and processes hold requests
Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed
Performs assigned support tasks, sorting, shelving, and other clerical duties
Qualification
Required
One (1) year of direct customer service experience
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date
Due to the nature of this position, the successful applicant must pass a required pre-employment background check
Company
Clark Planetarium
See what's out there! 🪐 We're open DAILY with three floors of FREE exhibits to explore! Follow for more info on space, our hours, events & more.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase