Able Services · 17 hours ago
Facilities Account Manager
Newport Beach, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yr
5+ years expABM Industries is a leader in facility management services, and they are seeking a Facilities Account Manager to oversee the quality delivery of these services. The role involves managing integrated facility services, acting as a liaison with customer departments, and ensuring compliance with corporate policies and client requirements.
Building MaterialConstructionReal Estate
Responsibilities
Oversees integrated facility services which include managing, maintenance, custodial services and contracted service contracts
Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter-departmental concerns are addressed and resolved for ABM covered service activities
Conduct monthly janitorial and landscaping walks with client and account supervisor
Following walkthroughs, send to CMMS manager to create work order tickets, escalate and oversee completion in a timely manner
Responsible for the planning, implementation, coordination, and supervision of all tasks and activities for ABM covered building systems specific to operations and maintenance within the portfolio completed by ABM technicians
Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented for ABM covered systems
Assists in the negotiation of major service contracts related to ABM’s scope of services and works with ABM management team to prepare annual escalations as well as changes in scope to present to the client team
Develops and executes a strategic plan to oversee the management of key functions within Facilities Management
Maintains an efficient and productive organization utilizing leadership skills; reviews and evaluates the performance of ABM personnel on the account; provides guidance and training as required and recognition when warranted
Complies with customer and ABM corporate policies, communicates to subordinates and ensures subordinate compliance
Evaluates improvements, suggestions, proposals, and project requirements; determines their feasibility and economic worth
Develops and negotiates minor construction projects as assigned
Assist in the building of Facility Capital planning budget
Backup for CMMS Manager as needed
Create site budget
Oversee the monthly billing and invoicing process to ensure the invoices are submitted to the client in a timely manner
Assist the local branches and billing team by checking invoices prepared to ensure alignment with the client requirements, accuracy and attach all required back-up. Upload invoices into client’s payables system (Coupa)
Track and proactively monitor financial spend on the account then align with issued purchase orders. In the event the spend exceeds the allotted purchase order obtain necessary approvals to increase existing purchase orders or obtain new
Create site operational budget and provide recommendations to client
Schedule quarterly business review (QBR) meetings with the client’s key stakeholders and prepare documentation for ABM management team to review prior to meeting
Participate in QBR meetings with a lead role in the discussion of general performance as it relates to the contract scope of work, timely completion of work orders, employee performance, process reviews, benchmarking reviews, etc.; to resolve issues and ensure alignment of overall business objectives
Develop a routine schedule for monthly internal calls with the operators in the local branches who are responsible for the various sites. Review any issues, concern and identify successes to report in QBR
Work with the operations teams to provide one opportunity for improvement each quarter which may consist of but is not limited to the following: process improvement, procedural update, staffing recommendation, training opportunity, product selection, maintenance enhancement, supplier synergy, etc
Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with contract scope. Contract scope of work shall also include a contingency plan for each of the critical services in the event they cannot be achieved
Provides regular monthly written status reports to customer and ABM management
Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc
Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
Qualification
Required
Bachelor's degree in related curriculum, or equivalent combination of education and experience
knowledge of crafts within Facility Operations to include electrical, plumbing, painting, and carpentry preferred
Strong knowledge of maintenance management principles and concepts including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management
A minimum of five (5) years Facility Operations experience including a minimum of three (3) years of leadership/supervisory experience
Preferred
Strong knowledge of PC operations and software applications. (Word, Excel, Coupa, Avetta, Microsoft Dynamics AX, etc.)
Ability to operate within a Computerized Maintenance Management System (ServiceNow)
Benefits
ABM offers a comprehensive benefits package.
Company
Able Services
Able Services is a real estate company located in San Francisco.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-25Acquired
Leadership Team
P
Paul Bensi
Chief Executive Officer
Recent News
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