TELUS Digital · 1 hour ago
Client Engagement Director
Durham, NC
Full-time
Hybrid
Lead/Staff, Director/Executive
$132K/yr - $165K/yr
5+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on delivering transformative customer experiences. The Client Engagement Director will co-deliver digital strategies, deepen executive partnerships, and drive organizational changes to enhance business transformation for clients.
Information Technology & Services
Responsibilities
Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business
Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
Initiates, influences, and drives organizational changes and business transformation
Bring industry best practices from other clients across engineering, emerging technologies, and user experience
Leads and sets account strategy
Accountable for proposal development and articulating staffing needs across accounts serviced
Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead
Develop and manage strong, lasting relationships with TELUS
Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes
Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
Serve as an advisor to key client stakeholders and industry leaders
Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance
Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose
Qualification
Required
5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship
End‑to‑end digital‑transformation expertise—from technology advisory and complex program delivery to productization and go‑to‑market execution—earned on multi‑year engagements with Fortune‑500 clients or leading health‑tech innovators
Deep knowledge of enterprise software engineering and enterprise platforms. Comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders
Board‑room presence and C‑suite trust. A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases
Proven operator. Hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments
Customer‑experience authority. Deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value
Change‑and risk‑management savvy. Comfortable steering large‑scale organizational change while safeguarding quality, compliance, and patient privacy
Clear, influential communicator able to simplify complexity, rally cross‑functional teams, and inspire confidence at every level
Bachelor's degree required
Preferred
MBA or equivalent graduate degree strongly preferred
Company
TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Puritt
President & CEO
Beth Howen
Chief Transformation Officer
Recent News
2025-11-14
Company data provided by crunchbase