Mission Critical Group · 1 day ago
Salesforce Administrator
Hybrid Remote
Full-time
Hybrid
Mid, Senior Level
3+ years expMission Critical Group is seeking a highly skilled Salesforce Administrator specializing in Sales Cloud and Service Cloud to support their manufacturing organization’s CRM strategy. The role involves managing and optimizing the Salesforce platform to streamline sales operations and enhance customer satisfaction across the full product lifecycle.
Data CenterInfrastructureManufacturing
Responsibilities
Configure and maintain lead, opportunity, and account management processes tailored to B2B manufacturing and distribution networks
Manage partner and dealer portals, ensuring smooth collaboration with distributors and resellers
Set up territory management, quoting, and forecasting tools for regional sales teams
Automate order tracking and opportunity-to-quote workflows integrated with ERP systems (e.g. SAGE, Dynamics etc.)
Build custom dashboards for monitoring pipeline health, sales performance by product line, and margin analysis
Support Sales Cloud Einstein features to improve forecasting accuracy and sales insights
Manage case management, warranty claims, and returns processes within Service Cloud
Configure Service Console, Entitlements, Milestones, and SLAs for technical support and service agents
Integrate with Field Service Lightning (FSL) to support field technicians, preventive maintenance scheduling, and asset tracking
Develop knowledge articles and self-service portals for distributors, dealers, and customers
Create CSAT dashboards and service performance reports to measure customer experience
Maintain Salesforce architecture, including objects, fields, workflows, and automation
Manage user profiles, roles, and permissions for sales, service, and operations teams
Ensure system scalability and alignment with evolving manufacturing processes
Implement Flows, Validation Rules, and Approval Processes to automate quote approvals, order submissions, and service escalations
Maintain data accuracy across customer, product, and order records
Regularly perform data imports, updates, and deduplication using Data Loader or DemandTools
Integrate Salesforce with ERP, PLM, and supply chain systems to ensure real-time visibility
Develop reports to analyze sales cycles, production forecasts, warranty rates, and customer service trends
Provide daily support to sales and service users, ensuring optimal use of Salesforce tools
Develop user guides and conduct training for new features, processes, and best practices
Collaborate with cross-functional stakeholders — Sales, Marketing, Operations, Production, and IT — to gather feedback and implement improvements
Stay current with Salesforce releases and manufacturing-focused AppExchange solutions
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field
3–5 years of experience as a Salesforce Administrator, preferably within manufacturing, industrial, or B2B distribution environments
Proven experience managing Sales Cloud and Service Cloud in alignment with supply chain or ERP systems
Advanced proficiency in Sales Cloud and Service Cloud configuration
Experience with ERP and CRM integration (SAP, Oracle, NetSuite, or Microsoft Dynamics)
Strong understanding of Salesforce automation tools: Flows, Process Builder, Approval Processes
Data management expertise using Data Loader, Reports, Dashboards, and SOQL queries
Salesforce Certified Administrator (ADM-201)
Strong analytical and problem-solving mindset
Excellent communication and stakeholder engagement skills
Detail-oriented with a focus on process efficiency and continuous improvement
Ability to balance technical work with strategic business priorities
Preferred
Experience supporting multi-channel sales, dealer networks, or field service teams is highly preferred
Familiarity with Manufacturing Cloud or related Salesforce Industry Solutions is a plus
Understanding of Field Service Lightning (FSL) configuration preferred
Salesforce Certified Advanced Administrator (ADM-211)
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform App Builder
Salesforce Certified Manufacturing Cloud Accredited Professional
Salesforce Certified Field Service Consultant
Salesforce Certified Business Analyst
Trailhead Superbadges: Manufacturing Cloud Specialist, Sales Cloud Specialist, Service Cloud Specialist
Company
Mission Critical Group
MCG provides comprehensive project design, delivery, launch, and continuing maintenance services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Inside INdiana Business
2025-11-06
Mission Critical Group
2025-11-04
Washington Technology
2025-10-28
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