Marksman Security · 1 day ago
Division President; Global Partners
Atlanta, GA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarksman Security is a nationally recognized Top Workplace dedicated to providing personalized security solutions. The President of Global Partners is responsible for overseeing the largest strategic clients, ensuring exceptional service delivery, operational compliance, and client satisfaction through effective relationship management and operational excellence.
Information TechnologySecurity
Responsibilities
Global Account Planning and Oversight
Coach VPs to adhere to best practices in client retention and growth plans; ensure account plans are up to date and actionable
Sponsors Quarterly Business Reviews (QBRs) with account owners, ensures service and KPI reporting with every global account
Empowers account owners to surface upsell opportunities, working closely with the CRO and VP Sales, Global Partners
Assess risk and opportunity within book of business on an ongoing basis
Leads or participates in pitches and proposals to expand footprint
Relationship Management
Builds trusted executive-level relationships to help VPs expand reach
Acts as senior operational escalation point for client issues, service disruptions or critical incidents
Anticipate trends in customer expectations and evolve strategy and best practices accordingly
Proactively checks in with key executive to support account planning
Operational Excellence
Support or sponsor new client transition planning
Builds business case for personnel or infrastructure additions to support business needs
Design and implement service standards, checklists, and operating procedures
Balance consistency with compliance to local regulatory and labor requirements
Drive alignment among regional operational teams
Hold performance to a high standard, developing talent at all levels
Refines playbook for continuous improvement
Manages to P&L, reporting out on progress vs. benchmarks
Internal, Cross-functional Leadership
Partner with various internal groups to deliver on client’s expectations, including HR, recruiting, compliance and IT teams
Support onboarding of new sites and services by mobilizing cross-functional teams to meet milestones and desired outcomes
Lead change management for support systems roll-outs, tech integrations
Risk, Compliance and Incident Management
Support response, investigations and corrective action plans for critical incidents
Establish and reinforce escalation protocol
Identify emerging business risks and trends and implement mitigation strategies
Ensure compliance with client requirements, contractual and legal standards, local laws and industry standards
Qualification
Required
5-10 years of experience in security operations, global account management and/ or multi-site delivery
Success in client-facing roles involving executive stakeholders
Experience managing P&L and large operational budgets
Operational excellence and drive for efficiency
Calm under pressure, in face of crisis or incident management
Data-driven decision-making and performance management
Executive communication and presentation skills
Influences outside of span of control with ease
Preferred
Project management certification preferred
Familiarity with labor laws, licensing and regulatory structures across states or regions
Company
Marksman Security
Marksman Security was founded in 2003 with the core philosophy of providing excellence in service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Radi
Founder and President
Recent News
2024-10-20
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