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Merge IT · 9 hours ago

Junior Network Engineer

Ladson, SC

Contract

Onsite

Entry Level

$23/hr - $23/hr

3+ years exp

Merge IT is seeking a Junior Network Engineer to provide hands-on technical support with a strong focus on network-related troubleshooting, configuration, and deployment. The role requires excellent problem-solving skills and involves managing ServiceNow tickets, engaging with SMEs, and participating in an on-call rotation.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency

Growth Opportunities

Responsibilities

Provide support for end users, with emphasis on network-related issues

Participate in and follow network troubleshooting discussions, escalating when necessary

Engage with SMEs, offshore resources, and team members to resolve complex technical problems

Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA

Communicate effectively with customers through email and status reports

Support deployment, configuration, and maintenance of desktop systems and network-connected devices

Maintain focus on team-wide issues and contribute to knowledge sharing

Participate in an on-call rotation every other weekend to provide after-hours support

Qualification

Networking experienceCisco RoutingSwitchingServiceNowDesktop support processesNetwork design principlesCisco CLI commandsCommunication skillsInterpersonal skills

Required

Minimum 3+ years of networking experience, preferably in a Cisco environment

Strong understanding of Cisco Routing and Switching (CCNA preferred)

Hands-on experience with ServiceNow or similar ITSM ticketing platforms

Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues

Ability to interpret and apply basic network design principles across access, distribution, and core layers

Preferred

Strong communication, technical, and interpersonal skills for customer-facing support

Experience with fiber path planning, cabling, and rack-mounted hardware installation

Knowledge of IOS upgrades and configuration loads

Proficiency with Cisco CLI commands

Prior experience supporting users in enterprise or service provider environments

Exposure to hybrid support teams (onshore and offshore collaboration)

Benefits

Company

Merge IT

Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.

Founded in 2014

Fort Lauderdale, Florida, USA

501-1000 employees

https://www.mergeit.net/

Funding

Current Stage

Late Stage

Recent News

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