Juniper Square · 4 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expJuniper Square is a company dedicated to unlocking the potential of private markets through technology. They are seeking a Customer Support Specialist to deliver technical assistance, troubleshoot issues, and collaborate with cross-functional teams to enhance customer experiences.
Asset ManagementFinancial ServicesFinTechSoftware
Responsibilities
Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Qualification
Required
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem-solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
Preferred
Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
Benefits
Health, dental, and vision care for you and your family
Life insurance and disability coverage
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company-paid holidays
Paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Allowance to customize your work and technology setup at home
Annual professional development stipend
Company
Juniper Square
Juniper Square provides software and fund administration services that streamline collaboration and communication between GPs and LPs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$371MKey Investors
Nasdaq VenturesRibbit CapitalBlue Owl Capital Corporation
2025-09-04Series Unknown
2025-06-16Series D· $130M
2023-02-13Series Unknown· $133M
Leadership Team
Alex Robinson
CEO and Co-founder
Adam Ginsburg
Co-Founder and Head of Product
Recent News
Crowdfund Insider
2026-01-23
Company data provided by crunchbase