Trupanion · 6 hours ago
Jira Administrator
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $120K/yr
5+ years expTrupanion is a leading provider of medical insurance for cats and dogs across North America. They are seeking a highly skilled Jira Administrator to own and operate their Atlassian ecosystem, ensuring Jira is configured and optimized for agile delivery and IT service management.
Health CareHealth InsuranceInsurancePet
Responsibilities
Serve as the primary owner and administrator for Jira Software, Jira Service Management (JSM), and related Atlassian tools
Design, configure, and maintain Jira projects, workflows, issue types, screens, fields, permissions, and automations. Design and maintain consistent workflows that reinforce project delivery best practices, stage-gates, status transitions, and intake
Own platform standards, governance, and best practices
Maintain system hygiene, performance, versioning, and integrations across teams and platforms
Support Scrum, Kanban, SAFe, and hybrid delivery models
Collaborate with PMO / Project Delivery leadership to align Jira workflows to delivery standards, methodologies, and reporting structures
Configure boards, backlogs, sprint reporting, roadmaps, and dependency tracking
Enable dependency mapping, timelines, roadmaps, and status reporting without over-burdening delivery teams
Administer Incident, Problem, Change, and Request workflows
Implement ITIL-aligned processes including SLAs, approvals, and escalations
Build service portals and request catalogs
Enforce access controls and audit logging
Manage user access, permissions, and security controls in line with governance standards
Support SOX, SOC, PCI, HIPAA, and internal audit requirements
Implement change management workflows and evidence collection
Build Jira automations and integrations with CI/CD, monitoring, and identity platforms
Identify bottlenecks and propose optimizations proactively
Use ScriptRunner to automate repetitive tasks, enrich workflows, validate transitions, and enforce data quality. Introduce continuous improvements that help Jira act as a productivity amplifier
Design dashboards and executive reporting
Build meaningful dashboards and reports to support portfolio prioritization, delivery health, throughput, cycle-time, and capacity planning
Ensure data quality for KPIs, SLAs, velocity, and operational metrics
Ensure consistent data field definitions across the system
Ensure data structures & fields support analytical use cases without compromising usability
Own availability, upgrades, and platform optimization
Qualification
Required
5+ years Jira administration experience
Deep Jira Software and JSM expertise, Including ScriptRunner, Jira Software and Jira Service Management
Agile delivery at scale experience
Strong understanding of intake, prioritisation, PMO processes, project lifecycle, and reporting
ITIL and ITSM knowledge
Audit and compliance experience
Advanced workflow design and automation
Permissions and security controls
REST API and integration experience
Executive dashboarding
Preferred
Atlassian certifications
Confluence, Assets, Opsgenie experience
Regulated industry experience
Benefits
Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Company
Trupanion
Trupanion is an insurance company which provides pet care insurance.
1001-5000 employees
H1B Sponsorship
Trupanion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$258MKey Investors
PNC BankHighland Capital Partners,Maveron
2025-11-04Post Ipo Debt· $120M
2020-11-02Post Ipo Equity· $60M
2018-06-21Post Ipo Equity· $69M
Leadership Team
Margi Tooth
CEO and President
Fawwad Qureshi
EVP & Chief Financial Officer
Recent News
GlobeNewswire
2026-01-23
2026-01-09
2025-12-02
Company data provided by crunchbase