Angel Of The Winds Casino Resort · 1 day ago
Surveillance Shift Manager (Internal Applicants Only)
Arlington, WA
Full-time
Onsite
Mid, Senior Level
$32.56/hr - $32.56/hrAngel of the Winds Casino Resort is committed to providing exceptional guest service and maintaining a welcoming environment. The Surveillance Shift Manager oversees daily operations of the surveillance department, ensuring compliance with regulatory requirements and monitoring activities to protect the casino's assets and interests.
Gambling & Casinos
Responsibilities
Oversees the daily operations of the surveillance department, partnering with the other shift supervisors and the director regularly
Ensures that team members are trained in regards to updates or changes in regulatory requirements
Communicates with all department heads to insure property protection and compliance
Using multiple screens, monitors the external and internal activities of Angel of the Winds Casino Resort activities
Reports any issues, investigations or violations to the Manager/Director of Surveillance
Remains knowledgeable and current on all games, advantage plays, cheats, scams, and fraud detection techniques and possesses the ability to teach all aspects to a shift or team
Ensures surveillance’s documentation, reports, investigations and violations are organized and to department standards
Responsible for the detection, recording and monitoring of illegal or unusual activities and circumstances in the gaming facility
Observes asset transports, entries to secured areas and any other observations needed to protect the assets and interests of the casino and information
Reports and offer solutions to any area of vulnerability to loss from internal or external sources
Investigates and reports illegal activity or unusual occurrences. Also helps assists in the identification and detention of persons who may be involved in illegal acts relating to gaming operations
Ensures equipment is taken care of and in working condition, reports any concerns to Manager
Cooperates with department managers on matters of mutual concern
Cooperates with local law enforcement in the prevention and reporting of criminal activity with the gaming facility
Reports any violations of company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements, gaming compact and/or any state and federal laws
Analyze situations as they occur and take appropriate action
Selects, hires, trains, evaluates, terminates, schedules and recommends salary increases for staff
Creates, implements and assesses training programs
Must learn, comprehend and comply with all company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements
Protects the gaming interests and assets of the casino at all times
Work nights, weekends and holidays as required
Performs other duties as assigned
Qualification
Required
Exceptional guest service skills required
Casino Surveillance lead or Supervisor experience required
All games knowledge required
Ability to prove knowledge of advantage play techniques is required
Required to pass level III training within first 90 days
Comfortable working in an isolated environment, with little social interaction
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State
Company
Angel Of The Winds Casino Resort
Open since 2004, the business is home to 1,400 slot machines, a Sports Book, a wide variety of table games, two virtual sports gaming suites, and a bowling alley.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis O'Neil
Chief Executive Officer
David Love
Chief Financial Officer
Company data provided by crunchbase