EZ Texting · 1 day ago
Carrier Messaging Compliance Consultant (Temporary)
United States
Contract
Remote
Senior Level
5+ years expEZ Texting is a recognized leader in text message marketing for small and medium-sized businesses. They are seeking an experienced Carrier Messaging Compliance Consultant to support their Carrier Operations team by developing compliance practices and managing escalations related to fraud and regulatory challenges.
AdvertisingMobileSMSSoftware
Responsibilities
Guide our Carrier Operations team in solving some of our more complex customer, fraud, and abuse-related activities by working across the organization to develop guidelines, best practices, and training to protect EZ Texting and EZ Texting’s customers by thwarting would-be fraudsters and providing customer education
Serve as the primary point of contact for the broader carrier compliance function by handling escalated customer complaints or requests and other associated duties as assigned
Responsible for remaining up-to-date on industry standards and trends, including regulatory requirements, practices & changes to federal laws and carrier policy (e.g., TCPA, CTIA, Carrier requirements) to assess impact on the company’s policies and practices
Regularly conducts independent review and assessment of the customer and prospects requests, use cases and sending practices to ensure regulatory compliance
Develop processes, automation, and guardrails others will follow to ensure business continuity and ease of use for compliant customers
Maintain working effective relationships with cross functional partners
Manage the inventory of our Short Codes to protect and efficiently control our operational costs
Review and submit Short Code programs, working cross functionally with our internal Onboarding team and external partners for approval
Field incoming audits with immediate acknowledgement, coaching the customer directly back into compliance, and fulfill the RCA and response back to our aggregator
Conduct regular and periodic internal/external audits (programs/process, controls, customers) and compliance requests within defined SLA timelines
Work with our external partners and vendors when necessary to enhance all work efforts
Qualification
Required
Bachelors or higher-education degree
5+ years in a role focused on fraud or abuse detection and mitigation
3+ years in a customer-facing role
2+ year of experience working directly within the SMS/MMS industry
Understanding of SMS and MMS related technologies, including short code provisioning, number porting, aggregator rules, application provider processes, differences in carrier regulations, SMS deliverability concepts and best practices
Compliance expert and have demonstrated this skill in measurable business outcomes
A complex problem solver and analytical thinker
Detail-oriented with great organizational skills and comfort with ambiguity
Excellent written and verbal communication skills and are able to present effectively and articulate concepts/ideas in a clear, concise manner
Comfortable speaking with all levels of the organization and acting as a subject matter expert for messaging compliance and best practices
Possess the ability to make sound decisions in a fast-paced environment
Excellent time management skills and are comfortable working under pressure
Possess the ability to proactively identify and launch process improvements that have a significant, positive, business impact
Company
EZ Texting
EZ Texting is the leading provider of easy-to-use, self-service mass texting services for thousands of businesses across the US & Canada.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$51MKey Investors
CIBC Innovation Banking
2020-12-07Debt Financing· $13M
2018-09-01Series B· $21M
2012-12-01Series A· $17M
Leadership Team
Vijesh Mehta
CEO and Co-Founder
Punit Shah
Co-Founder and Chief Marketing Officer
Recent News
2025-08-01
2025-07-08
Company data provided by crunchbase